Commercial Manager - Balance Growth

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About Jaja

Our Mission: Empowering our customers to buy, borrow, and build-driven by tech, fuelled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.

We will delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.

Why join us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

About The Role
As the Commercial Manager, you'll lead our
balance growth initiatives
such as Balance Transfers, Money Transfers and
Instalment Plans. This role is key
to driving balance growth, optimising profitability and enhancing customer value across these key journeys.

You'll own the end-to-end campaigns working cross-functionally with internal teams (Analytics, Tech, CRM, System Delivery, Operations) to deliver optimisations that are competitive, compliant
and customer-centric in a fast-paced
environment.

This is a strategic, data-driven role focused on shaping and optimising key balance growth customer journeys. You will analyse customer behaviour and cohort performance to inform campaign
design, improve lifecycle strategies
and enhance the overall customer experience. As the voice of the customer, you'll ensure every touchpoint across these programmes is seamless, personalised, and performance-oriented.

Key responsibilities:

• Strategy: Define and execute the balance growth roadmap across key in-life programmes (Balance Transfers, Money Transfers and
  Instalment Plans.).

• Performance optimisation: Own key KPIs and performance metrics for all balance growth programmes. Provide regular reporting, insight, and recommendations to enhance commercial outcomes and customer engagement.

• Cross functional collaboration: Lead and influence cross-team initiatives by partnering with Acquisition Marketing, Partnerships, Product, Data Ops, Analytics, Tech, Operations, and Legal to ensure cohesive delivery and compliance.

• Data and Experimentation: Champion the data agenda through the lens of the customer
  using insights to shape the performance of campaigns to deliver commercial and customer-centric outcomes.

• Drive innovation through a test-and-learn mindset: Drive innovation by leading the optimisation of automated lifecycle journeys with the CRM team. Embed a test-and-learn mindset within the team to continuously enhance engagement and commercial impact.

About You

We're seeking someone with

• Demonstrated experience managing core lifecycle campaigns

• Proven commercial project management skills with the ability to manage multiple initiatives in a fast-paced environment

• Desire to not just meet targets, but exceed them

• Analytical mindset with experience using data to optimise customer journeys, programme performance, and reporting

• Driven by a passion for customer-first marketing that aligns with strong commercial outcomes

• Legal and commercial awareness of key programmes

• Excellent communication skills - strong storytelling, writing, and presentation capabilities

• The successful candidate must have the right to work in the UK and meet the following criteria:

Desired Skills & Experience:

• Minimum 3-5 years of
  Commercial/Product/Marketing experience

What's in it for you?

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever

• Competitive salary

• Fully flexible remote hybrid working model

• Potential for part time working around other / family commitments

• Pension contributions

• Bonuspotential

• Private medical cover

• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).

• 4x life insurance cover

• Employee assistance programme