Commercial Manager

Tesco Insurance • Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ, United Kingdom • Permanent • Apply by 20-Feb-2026
About the role

Serving our customers, communities, and planet a little better every day.

Salary - Up to £60,000 + annual bonus & benefits

Work Level - 2

Location - Edinburgh, Newcastle or Reigate. Permanent Role

Office Attendance - Our roles are hybrid; however, you should be able to travel to an office, 2 days per week for this position.

Closing Date - Applications close 20th February 2026 cop.

We deal in the personal - from pet insurance for your best friend, home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

We're looking for a Commercial Manager to join our Pet Insurance team within Tesco Insurance and Money Services.

You'll have the opportunity to help lead and shape the success of Tesco's Pet Insurance business, leveraging the unique opportunity we have as part of the wider Tesco Group.

You'll be the focal point for all Trade management and Commercial activities, leading a cross-functional team where you will be working closely with our wider Insurance teams, strategic external partners and reporting to the Senior Commercial Manager for Pet Insurance.

What you'll be doing

• Trade management of Tesco's Pet Insurance business, including analysis of all trade KPIs and factors influencing run rates; collaborating with teams across IMS as well our external partners to understand and identify trends; developing activity plans to improve, optimise and maintain strong trading performance across new business and renewals.
• Commercial planning & forecasting, including annual planning and budgeting processes through to benefit realisation. You will also be responsible for evaluating and tracking business benefits through post implementation reviews.
• Working closely with our strategic, external partners to ensure an inclusive, co-ordinated and aligned approach to all elements of commercial planning and delivery.
• Creating a roadmap for Pet Insurance commercial initiatives that are aligned to our planning assumptions, working closely with internal and external functions to deliver against commercial targets.
• Collaborating with wider teams such as Marketing, Pricing and Finance to collate and size market opportunities / threats to develop plans to deliver benefit and mitigate risks for our customers and the business.

We need you to have

• Commercial acumen & knowledge of the General Insurance market (preferably Pet Insurance) - understanding the business environment and objectives to develop solutions without supervision & confidence to make sense of complex, high quantity, and sometimes contradictory information to support decision making and effectively solve problems.
• Strong relationship / partnership management experience to build and maintain strong, high performing and collaborative relationships with strategic, external partners as well as internal, cross‑functional teams. Ensure an aligned and co-ordinated approach to all elements of commercial planning and delivery.
• Ability to understand and articulate complex commercial issues in a way that can be easily understood by a wide range of stakeholders at different levels of the organisation.
• Experience in Trade and Performance management & Annual Planning processes, preferably within a General Insurance, partnership context.
• Experience working with data to drive insight-led decision making, including market research and analysis.
• Understanding and appreciation for Risk and Controls frameworks within a regulated industry with demonstrable ability to deliver customer first solutions that fulfil our Consumer Duty commitments.
• Ability to work efficiently within Microsoft Office, including Excel & PowerPoint to create relevant and effective reports using various data sources, analysing data trends to help guide decision making.

And if you have any of these, even better

• Experience using Power BI tool & data sets
• Experience of line management and support of developing team members
• We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be shortly after closing date.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!