Commercial Manager

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Location: Alcester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We're now looking for a Commercial Manager to join our team in Alcester.

In this role you'll be working as key member of the central operations team and responsible for driving growth in high value customer care hours and profitability across a region through both new and existing customers. As part of the overall operations team, you will continually drive an outstanding customer care service and experience culture across all customers to support delivery of the overall business strategy

Main Responsibilities

• Analyse & identify trends in all high value customer new business meetings lost, produce recommendations, and deliver agreed actions to improve regional performance through all stakeholders.

• Regularly identify and report on all root-cause insights impacting high value customer care service & performance growth across all regions.

• With other central teams in the business - monitor and share external insights regarding high value customer care service & performance, and share and drive internal best practice improvements

• Maintain up to date knowledge of all regulatory and relevant legislative requirements (e.g. CQC, CIW, GDPR).

• Support the development and delivery of all regional budgets and delivery of the agreed high value customer elements

About You

We are seeking a dynamic and driven individual who is passionate about delivering exceptional customer service and person-centered care. The ideal candidate will have a proven track record of developing and expanding customer care bases in target-driven environments, alongside strong business and commercial acumen. They will possess outstanding interpersonal and communication skills, capable of influencing a range of stakeholders, from customers to senior leaders (up to SLT level), and driving change effectively. Strategic thinking, with the ability to balance conflicting stakeholder requirements, prioritise tasks, and align with both regional and wider business priorities, is essential. Strong analytical and problem-solving skills, including proficiency in MS Excel, are critical, as is a high attention to detail. The role requires a proactive, resilient, flexible, and organized self-starter who thrives as part of a team.

Benefits

• Career progression opportunities
• £5,500 car allowance per annum
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.