Commercial Manager

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Commercial Manager

Department: Marketing

Employment Type: Permanent

Location: Brighton/Slough

Compensation: £38,000 - £45,000 / year

Description

The Commercial Manager will join the Plus X Innovation team at a key moment of growth for the business as we prepare to scale, open new hubs, and grow our membership base in our existing locations.

We are looking for a self-starter, who can roll up their sleeves and deliver on commercial targets. You'll play a crucial role in connecting the marketing and sales team, harnessing both teams' strengths to drive higher conversions. You will lead the way in driving process improvements and identifying opportunities to improve our customer experience during the lead nurture journey. Harnessing our HubSpot CRM system, you will enhance our data and workflow management, and guide a sales transformation that not only streamlines operations but elevates our lead flow management and reporting to new heights of effectiveness.

This multi-faceted role will enable the talented individual to work across the company, with many diverse teams and directly with our leadership team, supercharging Plus X Innovation to drive forward our mission and vision.

Line Manager: Lorna Perrin (Interim CMO)

Salary range: £38,000 - £45,000 plus commission

Hybrid working: At least 3 days per week in either our Slough or Brighton hub

Key Responsibilities

Sales and new business development:

• Responsible for identifying new member lead opportunities, collaborating with Marketing to develop new business development opportunities and ecosystem targets, to develop a robust lead pipeline
• Responsible for proactive sales outreach such as calls to local businesses inviting them to events and tours
• Working closely with Location Managers to identify and maximise current and new revenue streams such as meetings, events and specialist hires (e.g. filming)
• Aligning and collaborating with the Location Marketing Manager to create sales incentives as part of acquisition strategies for new members
• Responsible for all office broker relationships; weekly update calls with brokers, reviewing our listings and responding to incoming enquiries
• Representing the company at events and helping to drive new contacts and leads, as and when required to support the wider team
• Assisting in conducting tours and negotiation and issuing contracts as and when required to support Location teams

Commercial Responsibilities:

• Responsible for responding to and qualifying all sales enquires, across locations, in a timely manner. Accountable for lead to tour conversion via lead nurture.
• Responsible for 'lead' data management ensuring all data fields are filled correctly and fully, including attributing / adding the right lead source details, product details and lead status within the Hubspot CRM.
• Responsible for managing the Hubspot lead flow ensuring workflows are progressed 'in real time' and all call / meeting discussions are detailed effectively and added into the relevant contact.
• Ensuring those who tour members complete deal data, in terms of reasons lost or won and converting opportunities to customers (members)
• Working closely with the Finance Manager to ensure lead forecast and revenue data is correct across all locations
• To be the main point of contact for marketing with regards to lead flow reporting and any disparities therein
• To ensure Hubspot and Office RND (ORND) integration and taxonomy (product naming etc) are in sync to ensure reporting is correct.
• To monitor and raise tickets for any issues around the ORND/ Hubspot integration and issues within CRM system preventing correct and proper use.
• To highlight any need for additional support or operational improvements so that we can consistently meet the target response time promise of 3-5 hours (Max 24 hours during busy periods)
• Undertake investigative analysis to identify performance hot spots and issues and make informed optimisation or resolutions proposals
• Drive delivery of a lead nurture programme - including automations and 'in person' follow ups. Responsible for collaborating with Marketing to create a re-engagement plan and activation for lapsed leads and lost opportunities.
• Responsible for the handing over of the opportunities to the Location teams at the point of tours. Location teams are responsible for tour to contract conversions.
• Delivering commercial updates on lead flow, opportunity status and tours given.

Key Results:

Driving commercial sales (memberships and events) across all products hitting the response time targets and delivering revenue targets.

Our Ideal Candidate

• Experience within relevant sales fields, ideally, from property / flexible office / innovation programme sectors
• Proven experience in managing pipeline, reporting and CRM systems (Hubspot experience a massive benefit)
• A naturally analytical and curious person with a desire and ability to problem solve effectively.
• Ambitious, driven, diligent and entrepreneurial character, who strives for excellence, comfortable engaging with new, potential customers in-person, by phone, as well as email etc
• Excellent attention to detail and organisational skills
• A passion for innovation and business growth
• Strong team player and communicator who can collaborate effectively with different stakeholders/disciplines
• Strong relationship building, motivational and prioritisation skills

Perks and Benefits

Plus X Innovation is proud to offer the following perks and benefits to the team:

• Top of the range company laptop - your choice of Mac or Windows
• Flexible working around our core hours of 10-4.30pm
• 25 days holiday plus bank holidays and an extra day off for your birthday
• 2 x volunteering days per year
• £250 per year to spend on personal development and/or wellbeing
• Twice a week exercise classes in both our hubs
• Opportunity to be trained as an accredited mental health first aider
• Access to our Health Assured Employee Assistance Programme and wellbeing resources
• Pension scheme up to 9% total contribution
• Focus on learning and development - growing company with growing opportunities
• Collaborative environment with a focus on team success and a non-hierarchical culture
• Regular all company communication meetings - fortnightly and quarterly
• Seasonal socials including team building, summer family day and winter party
• Regular all team surveys to check in on teams' happiness