Commercial Initiative Technology Support Manager

Role overview:

Commercial Initiative Technology Support Manager
Currys London Campus at Waterloo (LHO002)
Fixed Term Contract
Full Time
Grade 3

At Currys we're united by one passion: to help everyone enjoy amazing technology.As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We live to excite our customers, giving them a reason to visit the store and get hands on with the products that we sell and they love. Where possible we want customers to experience the product as they would at home, but often that's not possible meaning creative solutions are needed.

The role involves collaboration across multiple functions of the business, talking directly to some of the biggest brands across the globe, managing technology suppliers, visiting stores, suppliers and factories to support the design, procurement and development of in-store fixture experience technology. This role offers a unique opportunity to be at the forefront of customer-facing technology design, providing essential support to ensure the smooth operation and success of commercial initiatives in-store.

Role overview:

Key Responsibilities:

• Serve as a technology contact for the Commercial Initiatives team and for the wider business around in-store fixture technology solutions
• Work closely with technology suppliers to define and develop solutions and unlock opportunities for new commercial initiatives using technology
• Collaborate with designers, brands and stakeholders to understand technology requirements and contribute to the design process
• Manage administrative tasks including scheduling meetings, documenting processes, and maintaining records, including managing the spares inventory and ensure that all assets are accounted for and properly maintained
• Attend and contribute to all category workstreams, design projects and retail forums
• ⁠Monitor project timelines and deliverables to ensure that all activities align with delivery to store, keeping closely aligned with the category project managers
• ⁠Provide support for fixture technology systems and troubleshoot issues as they arise
• ⁠Maintain an up-to-date knowledge of retail technology trends and advancements, using a mixture of store visits, wider retail research and trade show attendance
• ⁠Foster strong relationships with suppliers and internal departments to facilitate effective communication and collaboration

Required Skills:

• Proven experience within a technology or retail environment
• ⁠Strong organizational skills and the ability to manage multiple tasks simultaneously
• ⁠Excellent communication and interpersonal skills
• ⁠⁠Ability to work independently and as part of a team
• ⁠Detail-oriented with a focus on accuracy and quality
• ⁠A proactive approach to problem-solving and process improvement
• Willingness and capability to travel, visiting stores and suppliers as the job requires
• ⁠Relevant educational background, such as a degree in business administration or technology-related field, is advantageous, but not essential

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. They include:

• 25 days of annual leave (plus bank holiday entitlement)
• Life Assurance
• Staff discounts & offers
• Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home

#LI-Hybrid
#WelcomeToAmazing

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>