Accommodation Manager

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Solway is part of the Cove UK family, a coastal holiday park in Cumbria, with one of the UK's most beautiful National Parks right on its doorstep, the Lake District.

We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.

Key Responsibilities:

• Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
• To oversee the day-to-day management of the Accommodation function within the park and lead the team in delivering a quality service
• To plan and prepare for check in days, ensuring all accommodation is cleaned to the highest standard and ready on time
• Has the confidence to deal with guest and owner concerns, by demonstrating the ability to resolve problems
• Reacting to guest and owner feedback in a timely manner, addressing any areas with the team where improvements can be made
• Coach and develop team members through establishing clear expectations and targets and by ensuring that all standard operating procedures are followed
• Manage all accommodation team administration, including scheduling rotas and allocating tasks, managing time off, payroll enquiries, team member appraisals and any development requirements
• Ensure new team members complete all mandatory Induction and role related training requirements
• Work in partnership with other managers and colleagues to ensure a culture of strong communication and teamwork
• Adhere to all mandatory and company Health and Safety policies, including Safe use of Cleaning Chemicals
• Manage Accommodation budget
• Undertake and attend training and meetings as required
• To act as an ambassador for the business and ensure that the company is promoted externally on all occasions
• To perform any other duties as required by the company

Experience/Skills Required:

• Good organisational & planning skills with a good attention to detail
• Problem-solving abilities
• Good spoken and written English
• Previous experience in leading/supervising/coaching a team
• Ability to work at pace while under pressure
• Self-starter with a high level of personal motivation
• Used to working both independently and as part of a team
• Flexibility around working hours
• Driver with clean licence

If you think the perfect candidate is you, then we'd absolutely love to hear from you!

Team benefits:

• Career progression
• Employee assistance programme
• Team recognition programme
• 25% off food & drink while on all Cove UK parks
• Generous team discount on Holidays to Cove UK parks
• Free use of swimming pools and gyms on all Cove UK parks
• Long service awards and value recognition
• Company events and incentives
• Refer a friend scheme
• Sales referral scheme
• Fabulous location

We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.