Commerce Manager

Job Title:
Commerce Manager

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

The dentsu Commerce Media Planning Team exists to place commerce at the heart of media strategy. We will enable clients to integrate retail media into their communications plan, but we will go beyond, bringing together retail knowledge, SEO, content marketing and data infrastructure to enable them to accelerate growth in the new retail landscape.

We're hiring for a Commerce Manager to join the team in Manchester.

Purpose of the Role

As Commerce Manager you'll be one of the key architects of delivering industry-leading integrated commerce planning and service, working with client planning teams, strategy teams and activations teams for our commerce brands within the agency and new business. Supporting the integration of commerce planning solutions for your clients whilst supporting to grow our market solution both organically and through new business.

You'll be responsible for client satisfaction scores and highlighting commercial opportunities for cross-Dentsu growth for commerce. You'll do this by building strong trust-based client and internal relationships demonstrating our expertise in commerce and developing and driving transformational commerce maturity test plans and roadmaps to deliver best in class activation and innovation through DAN's products and services.

Key Responsibilities

• Owns relationships with commerce client contact on a day-to-day basis, deepening the client relationship to ensure retention and growth, and guarantee satisfaction
• Identifies business development opportunities (current & new clients) - use of connected commerce for media planning approach and compliment with Dentsu products and services to influence and contribute to innovative, ambitious and value driven solutions
• Translates Connected Media for Commerce outputs into innovative, executional commerce plans for clients that deliver business value
• Carry out and report back on the Connected Commerce audit and translate into a test and learn road map to build commerce maturity
• Support to define the role of Dentsu proprietary tools and retail media channels in line with the strategic plan ensuring consistency of commerce planning process
• Manage partnership with retailers and suppliers' development of measurement and KPI in line with planning and work closely with external agencies (Creative, PR, Content etc) to drive better integration and results for commerce

Qualifications + Skills

• Experience of leading planning across digital channels (digital performance planning a bonus), ideally from a retailer or FMCG background
• Broad knowledge of digital channels across PPC, SEO, Content, Display, Social
• Familiar with ad technology, planning tools, and channel nuances
• Ability to find and derive consumer and category insight from available planning tools e.g. Mintel, Statista, YouGov
• Experience of developing and nurturing client relationships, confident in managing senior level clients and key stakeholders and initiating strategic conversations
• Comfortable managing stakeholder relationships and confident presenting to a broad range of audiences

What we offer

This is a permanent role. The team is based in our Manchester office but operates under flexible working arrangements. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
Manchester - Bonded Warehouse

Brand:
Dentsu Media

Time Type:
Full time

Contract Type:
Permanent]]>