Commerce Director

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

We are hiring a Commerce Director to help our clients turn ambitious commerce strategies into real-world growth. This is a senior, hands-on role where you'll shape connected commerce programmes, guide clients through digital transformation, and make a visible impact across global markets. You'll sit at the intersection of strategy, execution and partnership-bringing clarity, momentum and creativity to complex commerce challenges. If you enjoy building trusted relationships and translating insight into action, this role offers real scope to influence and lead.

Responsibilities

What you'll be doing

• Setting the strategic direction for connected commerce and digital shelf programmes across markets, with clear commercial outcomes.
• Partnering closely with senior clients to turn data-driven insight into practical, high-impact recommendations.
• Leading the development and execution of product content and digital shelf strategies that improve visibility, availability and conversion.
• Connecting teams across analytics, strategy, retail media and solutions to deliver joined-up client outcomes.
• Identifying growth opportunities within existing accounts and contributing to new business pitches and proposals.
• Overseeing delivery quality, ensuring work is clear, consistent and aligned to client objectives.
• Developing case studies and thought leadership that showcase the impact of our work internally and externally.

Qualifications

Skills we're looking for

• Strong experience in commerce, digital shelf or e-commerce strategy, ideally across multiple markets or complex client environments.
• A solid understanding of product content, e-merchandising and online retail dynamics (including 1P and 3P models).
• Confidence presenting insight and strategy to senior stakeholders in a clear, persuasive way.
• A collaborative mindset, with the ability to bring different disciplines together around shared goals.
• Commercial awareness, with experience identifying and shaping growth opportunities.
• Comfortable navigating ambiguity and solving complex problems with pragmatism and creativity.
• A genuine interest in learning, evolving your craft, and supporting the development of others.

Additional information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Starcom , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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