Commerce Business Director

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Management
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

Lead the Future of Commerce - We're Hiring a Business Director!

Are you a strategic powerhouse who turns big ideas into measurable results? As our Commerce Business Director, you'll shape game-changing strategies for top clients, driving growth, optimising digital shelves, and elevating retail media like a pro.

You'll be the senior voice clients trust, leading cross-team collaborations, solving complex challenges, and turning opportunities into scalable, revenue-driving initiatives. From building client roadmaps to launching innovative solutions, you'll make an impact that really counts.

If you thrive on strategy, love influencing at the highest level, and excel in a fast-moving, dynamic environment, this is your stage. Unite teams, push boundaries, and leave a lasting mark on the commerce landscape.

Ready to lead, inspire, and grow? Let's talk.

Responsibilities

• Client Leadership & Delivery
  Retain, grow, and guide named clients by recommending and implementing tailored commerce solutions. Act as the day-to-day senior point of contact, overseeing strategy execution, ensuring measurable impact, and delivering exceptional client experiences.
• Strategy & Solutions Integration
  Collaborate with Commerce Partners and internal teams to develop and execute comprehensive retail strategies. Integrate current and emerging solutions into client roadmaps, leveraging data, insights, and analytics to drive business outcomes.
• Growth & New Business Development
  Identify opportunities to expand client relationships, contribute to new business pitches, and maintain robust growth pipelines. Set strategic milestones and revenue targets while ensuring profitability and adherence to pricing principles.
• Marketing & Thought Leadership
  Lead marketing initiatives such as case studies, research, expert content, and events. Promote team expertise internally and externally to strengthen the agency's market presence and client impact.
• Team Leadership & Talent Development
  Foster a collaborative, innovative culture, supporting the learning and development of colleagues. Lead recruitment, career planning, and performance initiatives to ensure the team is engaged, skilled, and delivering at its best.
• Operational Excellence & Governance
  Ensure smooth onboarding of new clients, maintain thorough records, manage financial processes, and follow internal charters and standards to guarantee seamless delivery of strategies and solutions.

Qualifications

What are we looking for?

• Demonstrable experience leading complex projects and / or client scopes to outperform revenue targets and deliver consistent growth. Extensive industry experience across the critical commerce levers e.g. Retail Media, Content, Data/Analytics, Shopper marketing/in-store, brand marketing/sales/trade) in a brand, agency or at a retailer environment
• Excellent team management, with talent development experience across a range of levels and professional backgrounds
• Excellent communication skills (written and verbal) with demonstrable experience in owning senior client meetings/relationships

Additional information

Starcom has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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