Collections Strategy Manager - Unsecured

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Business Unit: COO, Customer Support
Career Direction: Keeping Us Safe
Salary range: £56,000 - £81,000 per annum DOE + red-hot benefits
Location: UK Hybrid - 1 Day per week in Chester, Leeds or Gosforth

Live to challenge the status quo. Live a life more Virgin

We're looking for an experienced manager to own collections end to end strategies for Unsecured Collections and Recoveries. You'll be responsible for owning collections strategies, including contact timing, channel and Forbearance tooling and criteria across all Unsecured customers (Cards, Loans and Overdrafts).

You'll manage a team of Specialists and have next-level management responsibility for a team of Analysts and Senior Analysts, with responsibility to ensure their ongoing development. You'll also have significant experience managing individual and team workloads, making priority calls to ensure strategy optimisation is appropriately balanced against regulatory compliance.

What you'll be doing

• Ownership of all collection strategies for Unsecured Collections and Recoveries, including customer contact and Forbearance tooling.
• Responsibility to fully manage the day-to-day development and prioritisation of strategy change, working closely with the local Engagement and Operations teams, and stakeholders across Risk, Finance and Commercial.
• Be the face of Unsecured collections, representing the Collections and Recoveries Strategy and Operations team in stakeholder engagement sessions with Commercial and Risk colleagues, being first point of contact for any questions on Unsecured collections performance.
• Shape and drive the ongoing development of Collections and Recoveries MI, in conjunction with the MI team, improving the control environment and improving insight into strategy performance and effectiveness.
• Engagement with stakeholders from suppliers, especially those who support the execution of the Unsecured collections strategies.
• Deputising for the Senior Strategy Manager - Collections Strategy, including representing the Collections and Recoveries teams in internal Governance and supplier meetings, and preparation of written reports up to Board level.
• Effective challenge and engagement with operational and change teams to ensure safe execution of change.

We need you to have

• Excellent communication and influencing skills.
• Experience of collaborating with people at all levels across the organisation to achieve the best possible result for the Bank and Customer.
• Extensive Knowledge of Collections processes and practices, especially in relation to regulatory expectations.
• Experience of leading a strategy team within a UK Financial Services Collections and Recoveries function.
• Strong analytical skills with SAS/SQL programming skills

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Advertised: 28 Oct 2024 GMT Standard Time
Applications close: 11 Nov 2024 GMT Standard Time