Collection & Delivery Manager
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Job reference number 312889
Collection & Delivery Manager
£38,509 per annum, potential 15% bonus and 25 days annual leave. Plus Inner London weighting £5,170 per annum and a night shift allowance between the hours of 20:00 - 06:00
Full time, Permanent
PFW London Central LD, 24-58 Royal College Street, London, NW1 0QA
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in London Central. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI's.
About the role
As a line manager to delivery and collection drivers, including self-employed owner drives you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You'll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
About you
It takes more than organisational skills to be a manager. We're looking for individuals with a passion for people. You'll provide coaching and advice, while keeping the whole operation running smoothly. A natural leader and experienced manager, you'll enjoy nothing more than guiding teams through significant periods of change utilising your ability to motivate, inspire and lead. You'll have an eye for detail and be confident in efficiently managing resources and budgets - all with a view to ensuring your team is working at its very best.
You'll understand how important it is to build strong relationships with your team, unions and key stakeholders - and, you'll show a genuine passion for what you do. Positive, proactive and personable, you won't just ensure strong operational performance; you'll never let us compromise on service. Ideally with a background in express parcels you'll possess some experience working in a unionised environment.
Assessment dates - End June / Early July
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
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Next steps
Please submit your application in advance of the 18th June closing date.
We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
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We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/