CMHT Team Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

A rare and exciting opportunity has arisen for a 6-month secondment to the team manager post in the Lambeth older adults community mental health team (CMHT). We are looking for an enthusiastic, motivated individual who is committed to working with older adults and wants to develop or consolidate their management skills within a supportive team. The successful applicant will have a proven ability to lead in implementing and sustaining changes, and an ability to work collaboratively and bring people together.

The Lambeth CMHT provides community based mental health care for people over the age of 65 (or patients under this age with an early-onset dementia) living in the London borough of Lambeth. You would be working within a dedicated team of multi-disciplinary professionals, and be part of a supportive network of community team managers and clinical specialists. Crucial to the role is the ability to communicate effectively with staff, service users, carers and outside agencies, and to think flexibly and creatively. The role is a band 7 full time post and is open to health and social work professionals with a current clinical registration.

Main duties of the job

The team manager's role is to take overall operational management responsibility for the CMHT. They will work with a small leadership team comprising a clinical nurse specialist, clinical specialist OT, and two consultant psychiatrists to ensure that the services provided by the CMHT are evidence-based, efficient, responsive, needs led, user-focussed and of the highest quality, and that the team is a reflective learning environment where practitioners feel supported to learn from each other, and feedback from patients and carers is valued.

The CMHT is a multi-disciplinary team comprising community psychiatric nurses, occupational therapists, psychology and psychotherapy staff, psychiatrists and administrators, and operates on an annual budget of approximately £1.9 million, including around 20 whole-time equivalent staff. The team manager is responsible for ensuring the team is managed in a financially sustainable way, and that all Trust policies and procedures are adhered to, including supervision and appraisal, sickness and annual leave management, and health and safety. The role will include regular review of data on activity and performance, and leading service improvement work to address any areas of need within this. It will also involve working closely with other teams across PMOA, as well as the governance team, safeguarding lead, professional leads, business manager and clinical service lead to ensure a joined-up approach to care and team development.

Working for our organisation

The team is based within a well functioning Directorate, with leadership in Community Older Adult services found to be outstanding in the most recent CQC inspection. This post offers a chance to learn and develop a broad portfolio of skills within a new and supportive management structure. Regular support and supervision will be provided to enable development into the role, along with opportunities to identify and meet learning needs. The Directorate supports career development and retention.

The service is based at the Maudsley hospital, although the majority of clinical work is undertaken as home visits in patients' own homes, so the successful applicant must be able to travel across the borough (NB: public transport links are good, so driving is not essential).

Detailed job description and main responsibilities

1) To ensure the effective operational management of the CMHT. To ensure procedures are in place to support receipt of referrals, assessment, allocation and closing of cases. To ensure systems are in place to register and review service users under CPA and Section 117 aftercare.

2) To ensure that all relevant Trust, Social Services and local policies are complied with including Safeguarding procedures and the Care Act 2014. To assist in the development of integrated operational and clinical policies to support the work of community services in keeping with national and local policy.

3) To arrange regular team meetings, seek to promote a working environment which is open, honest, supportive as well as forward and outward looking. To promote equality and value diversity. To actively promote the workplace as a learning environment encouraging everyone to learn from each other and from external good practice, policy and best evidence alongside appropriate training.

4) To ensure the efficient use of human resources ensuring safe levels of staffing which reflect the necessary and appropriate skill mix. To lead on the recruitment and selection of staff within the CMHT. To monitor sickness absence, annual leave, training and study leave, taking any appropriate management action as required in keeping with Trust policy and procedures.

5) Coordinate and delegate work and review staff performance. To work with professional leads to ensure arrangements are in place within the team for effective management and professional/clinical supervision of staff and caseloads. To ensure all staff are in receipt of regular appraisal and professional development support.

6) To develop and maintain procedures which result in good communication within the CMHT, across the locality and with external and partner agencies. To develop and maintain strong working relationships with GPs, Social Service colleagues, other service providers and voluntary groups in order to ensure the promotion and development of seamless services for service users and carers across the Borough. To represent the service at meetings and other forums as agreed by line manager.

7) To ensure that clinical governance policy and procedures are implemented. To undertake investigations into complaints and incidents and implement recommendations arising from these. To undertake audit of clinical activity as required.

8) Maintain and develop an environment and culture that improves health, safety and security. To ensure that all staff, service users and visitors adhere to the Health and Safety Work Act and other relevant legislation and ensure that the Trust's procedures are followed and all staff attend mandatory training. To ensure that Health and Safety risk assessments are regularly undertaken of the CMHT physical environment and clinical work, taking immediate action to deal with any problems which might affect service users, visitors or staff.

9) Coordinate, monitor and review the use of the team's financial resources. To be responsible for the budgets within the CMHT ensuring that the team works effectively within their allocated financial framework and Trust policy. To ensure that measures are in place to ensure expenditure remains within the limits of the agreed budget and the Trust obtains value for money for all goods and services. To contribute to the directorate business plan and team budget setting.

10) Support the implementation of integrated information systems e.g. electronic Patient Journey System and ensure timely inputting of information by CMHT members so as to support effective Trust and Social Service reporting requirements and to ensure that clinical records are maintained to a high standard. To use information to support team clinical and managerial practice. To provide reports and feedback as required on the progress and activity of the team.

11) To undertake assessment and care management and carry a caseload as appropriate. To work in co-operation with team members and other agencies to assess, develop, implement and evaluate high quality packages of client centred care. To attend regular management/professional supervision. To acknowledge own limitations and discuss/identify/access training as appropriate and be aware of and to reflect on own practice as a manager/clinician. To be aware of and adhere to all Trust's policies acting as a role model to other staff. To continue to meet professional standards of practice and relevant professional legislation

Person specification

Qualifications

Essential criteria

• Evidence of a relevant clinical qualification (nursing, OT, social work, psychology)
• Evidence of continued professional development

Desirable criteria

• Further training in leadership and management
• Further training relevant to care of mental health of older adults

Experience

Essential criteria

• Proven experience of using a range of professional and management skills within a community based service.
• Experience of assessment and casework which meets the needs of older adults with mental health problems who require community care and an ability to engage a team to implement this in a systematic way
• Evidence of a flexible and sensitive approach to care and service provision.

Desirable criteria

• Experience of project management/Quality Improvement
• Experience of management and supervision of clinical and non-clinical staff

Skills and Abilities

Essential criteria

• Ability to present ideas with clarity and in a persuasive and influential style and to a diverse audience
• Ability to enthuse others, co-ordinate and motivate a team
• Ability to build and maintain high standards of communication with a variety of personnel and agencies at all levels
• Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respect from others
• Ability to lead and sustain change to ensure the promotion and development of seamless services for service users and carers
• Ability to communicate effectively both verbally and in writing
• Ability to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions

Desirable criteria

• Methodical approach to work with attention to detail but still able to balance several tasks at once.
• Innovative, creative and a willingness to try something new
• Appreciation of the complexities of the clinical management role and how to balance clinical and non-clinical responsibilities

Knowledge

Essential criteria

• Sound knowledge of current issues in the care of older people with dementia and acute mental health problems within the community
• Working knowledge of all relevant legislation associated with mental health care, including MHA, Care Act, CPA and Human Rights Ac
• An understanding of care management processes and policy framework in older persons care

Desirable criteria

• Understanding of the role and function of other organisations providing services to older people with mental health problems
• Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Lambeth CMHT TM JD and PS (PDF, 568.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)