Cluster General Manager

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Description

Who we are

Our mission is to build a global movement where people live, travel, work and experience, while making meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

The Selina ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Development, Real Estate, Co-Working, Art & Design, Community Impact, Education, Surf, Sales, Marketing, and Technology. With 100+ Locations opening around the globe, we have multiple job opportunities at any given time.

This position will lead the Operations of a Cluster for Selina, reporting to the Country Operations Director. With full P&L responsibility, they will deliver commercial, financial and operating results for the cluster they are leading, aligned with the company's goals and strategies. The role will oversee a full Cluster Operations Team, covering all departments among which include: rooms, food and beverage, maintenance, and experience. The role will also have an active involvement in commercial, finance and human resources activities to achieve the goals set. Decisions will be made with co-approval of the Manager.

Performance

• Align the operational strategies to support the commercial goals of all locations part of the cluster
• Lead the Operations Team of all locations in the cluster to ensure that the locations delivers its commercial and financial operating results
• Support with the preparation, presentation and achievement of the locations annual business plan and budget

Product

• High level involvement in the daily functions of all product areas of the locations in the cluster (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities and analyzing any room for improvement
• Ensure an in depth understanding of the brand, the product and the standards
• Conduct regular rounds of the locations in the cluster, including: rooms, F&B, common areas, and back of the house to ensure the product is complying with the brand standards of the company
• Strong understanding of all software systems used by operations

Finance & Accounting

• Full P&L responsibility over the locations in the cluster with strong understanding of P&L statements and ability to react with impactful strategies to improve performance
• Review all the locations under the cluster month to month P&L and reporting systems, understanding the fixed overheads, projected vs actual revenue and variable costs
• Ensure all locations liabilities are managed along with the Finance Director
• Ensure all locations collections are optimized along with the Commercial and Operations Teams
• Maintain a strong relationship with the landlord, tenants, and vendors of all locations in the cluster
• Support in negotiating supplier rates and contractor invoices
• Approval of purchase orders and ensure requests are efficiently managed based on accurate operational needs
• Ensure consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.

Human Resources

• Support the recruitment and selection process for open positions of the locations in the cluster
• Decision maker, alongside the manager in the recruitment of key team members
• Approval of the staffing plan for the locations in the cluster
• Ensure that rostered staffing levels are in line with the forecast whilst maintaining high levels of service and experience.
• Manage the payroll of the locations in the cluster
• Actively participate and ensure the location teams receive the necessary onboarding and training to achieve performance excellence.
• Drive location teams to embody the spirit of the Selina brand and support the roll-out of initiatives to drive awareness, culture and financial performance.
• Oversee the implementation of environmental health and safety plan at the locations

Commercial

• Fully understand the commercial direction and vision for all locations part of the cluster defined by the Country Operations Director and Country Commercial Director/Manager, which covers: rooms, food and beverage and experience
• Collaborate with the Commercial team and manager to review the forecasted revenue, ADR & Occupancy
• Proactively review the rates, online ranking and other metrics to ensure they are in line with the locations pricing and positioning strategy, competition, current market demand and occupancy levels to achieve our goals

• Generate local partnerships to promote the Selina Brand
• Input and support of the locations Sales & marketing plan

Experience

• Actively analyze guest experience results with the Operations Team to understand the gap from the target, and set clear action plans to improve customer satisfaction and desired achieve goals
• Support and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community).
• Ensure the location teams execute experience/events and programming designed for the locations
• Strong presence at the locations to support team members in providing a great experience.
• Strong presence at the locations to interact with guests and ascertain the guests feedback

Compliance

• Lead the implementation and compliance of all standard operating procedures at the locations.
• Ensure that all operations are up to date in compliance with all local and national laws.
• Flag any issues that arise or may cause a disruption to the business

• 2+ years experience in multi-site operations or occupying a senior city/area management role.

• English and Native Language of the Country Assigned
• Strong multitasking and time management skills
• Excellent communication skills.
• Smart and strategic, but a real operator who is happy to be hands-on and get into the details.
• Sound abilities for reporting and analyzing information for decision making
• High level of understanding of processes and operational efficiency
• A leader with exceptional people development skills - the ability to inspire and engage teams but also encourage a culture of learning, training and support.

• Cultural fit
• Ability and flexibility to travel at least 50% of the time.

• Competitive salary
• Performance bonus
• Pet-friendly (as long as your pet is friendly)
• Multiple online training opportunities
• Cultural events and wellness activities at Locations.
• Extra country-specific benefits; we can tell you more during the application process
• Extra time off