Cloud Services Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Do you want to lead a team of cloud technology experts to make a real positive impact on policing? Do you have a passion for excellent technology service and want to work in an organisation that works in partnership, making communities safer. If so, the role of Cloud Services Team Manager, within our IT & Digital department could be your next challenge.

About the role

Do you want to lead a team of cloud technology experts to make a real positive impact on policing? Do you have a passion for excellent technology service and want to work in an organisation that works in partnership, making communities safer. If so, the role of Cloud Services Team Manager, within our IT & Digital department could be your next challenge.

Cloud Services underpin all aspects of West Midlands Police today, we operate a technically hybrid estate, and our services running under AWS (Amazon Web Services) are critical to allowing our officers and staff to perform their roles in this vital mission.

The Cloud Services Team Manager (AWS) will lead a technically diverse team of experts around a number of key technology areas, such as Data, Applications and Infrastructure. You will support mission critical policing systems, and enjoy working with native cloud technologies.

We have an ambitious technology strategy, Synergy - focused around creating amazing user experiences for our officers, staff and the public we serve. Think you can come up with leveraging cloud technology in innovative ways to improve experiences? Then this role is for you.

Key Responsible areas;

• Ensure that our data, in terms of ETL processes and platforms is available to the organisation.
• Ensure that Core Policing Applications on AWS cloud are available and operational.
• Ensuring the security, integrity, availability and performance of cloud infrastructure in live operational use.
• Ensuring that Cloud Services are operating to agreed service levels with the organisation.
• Ensure that Cloud Infrastructure (Compute, Network and Storage) is managed pro-actively with regards to capacity and performance load.
• Ensure that SaaS, PaaS and IaaS management is proportionate to the value of the service.
• Leading on live cloud service adoption and change (i.e new releases) via change and release management.
• Supporting other technical teams in migrating services to Cloud.
• Participate in IT & Digital governance boards to ensure the strategic direction of cloud technology is aligned against standards.
• Liaison with suppliers and 3rd parties regarding fault escalation and resolution.
• To be accountable for contracts within Cloud Services, including contract and supplier reviews against key performance indicators.
• Leading, mentoring and developing a team of dedicated cloud technical specialists.
• Ensure that budgets allocated to Cloud Services are pro-actively planned/monitored in relation to spend.
• Ensuring that Backup and Disaster Recovery Processes for systems are maintained and operational.

Who we are looking for

A leader who can inspire, coach and manage a technical support team. Somebody who has technical capability and understanding across cloud technologies. You must be passionate about excellent service operation and a proactive mind-set to operate in an innovative department. You will also hold supplier relationship management skills and contract/budget review capability. The ability to translate technical issues to non-technical personnel is also an essential skill within this role.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Hours - Full time

For further information regarding this role, please contact: marc.williams@westmidlands.police.uk

For further information regarding this application process, please contact: Careers@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

Benefit Statement

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities, and access to a very competitive pension scheme
• Enhanced annual leave in additional to public holiday entitlements
• Discounts across travel, parking, daily costs of living and leisure activities
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs

About Us

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.

The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds.

An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe.

Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.