Clinical Services Manager Hewitt Fertility Centre

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Liverpool Women's delivers the highest standards of care for women, babies and their families. Each year we deliver over 8,300 babies, carry out over 10,000 gynaecological procedures, and care for over 1,000 poorly and preterm newborns, making us the specialist provider of health services for women, babies and their families in Europe.

We have some of the leading experts in their field, and, after featuring on One Born Every Minute, Miracle Babies and Special Baby Unit, our teams are famous across the world for their professionalism, skill and compassion.

Liverpool Women's Hospital clinical services are currently being reviewed by NHS Liverpool Clinical Commissioning Group, following work done by our clinicians in presenting a powerful case for change in the Future Generations Strategy.

A useful information booklet is available about the proposed changes which can be downloaded from the Healthy Liverpool website facebook.com/healthylvpool. This booklet clearly states that 'there is absolutely no threat to the services themselves - this is about making what we have even better and protecting services for the future'.

Liverpool Women's has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

As a key member of Liverpool Women's fertility service management team, the Clinical Services Manager will be responsible for the provision of safe, effective, and efficient services across both centres, reporting into the Person Responsible.

Main duties of the job

The post holder is expected ensure optimum quality of care and clinical excellence is achieved by working in collaboration with clinical teams, patients, patient representatives.

The post holder will implement patient centred clinical and nursing operational strategy and plans, ensuring that systems and processes to comply with relevant legislation and governance requirement including linking with external bodies such as commissioners when required utilising the expertise and skills of the wider divisional team.

Working for our organisation

Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-pla...

Detailed job description and main responsibilities

Main Duties and Responsibilities:
To deliver safe services
1. Provide clinical leadership, co-ordinating and assuring the highest standards of care for patients as measured by HFEA standards and trust performance indicators.
2. Provide professional nursing and AHP leadership on the organisation and
management of care.
3. Monitor the provision and delivery of support services ensuring that these are designed and delivered to achieve the highest standard of care.
4. Support in ensuring best practice in infection prevention and control is adopted by all staff at all times.
5. Work in collaboration with the Facilities team to ensure that support services, and cleaning schedules are reflective of the needs of the clinical areas and that the environment is maintained appropriately.

6. Act as patient's advocate in promoting, and delivering the highest standard of care, and monitor compliance against current, relevant policies and procedures.
7. Provide a visible, accessible and authoritative presence to whom patients and their partners can turn for assistance.
8. Ensure the fundamental and essential aspects of fertility care are met and measured by benchmarking.
9. Lead clinical governance initiatives ensuring a process of quality improvement and driving up standards of nursing care.
10. Contribute to developing and measuring and monitoring Key performance indicators.
11. Ensure that equipment is clean, well maintained and fit for purpose and that staff are trained in its use accordingly.
12. Provide support and advice on issues relating to safeguarding
children/protecting children/domestic violence and vulnerable adults for
nurses/midwives and support staff in the Division.
13. Contribute to Clinical Governance, HFEA, Quality improvment requirements, Research and Development initiatives, providing professional advice and leadership. Provide evidence for compliance and lead on action plans where gaps are identified.
14. Report and record all adverse clinical incidents and investigate as needed, reporting and providing evidence of learning as appropriate.
15. Comply with the HFEA and Trust policy for management and administration of medicines, proactively working with clinical teams to reduce the severity of medicine related incidents.
16. Identify areas of special interest, practice development, and service
improvement delegating to team members as appropriate.
17. Undertake relevant clinical skills and functions in accordance with the NMC code of Conduct to maintain professional competence, authority and credibility.
18. Be part of the manager on call rota.

To develop a well led, capable and motivated workforce
1. Facilitate and lead team working, innovation and practice development.
2. Ensure appropriate skill mix for patient need providing advice and overview, promoting new ways of working.
3. Lead initiatives to promote staff having a positive experience in the workplace.
4. Role model the expected standards of behaviour and positively challenge
individuals when performance falls below expected standards.
5. Responsible for managing sickness absence and performance. Ensure proactive management of the teams.
6. Be involved in the recruitment and retention of staff at Band 7 and below.
7. Provide leadership, recognising and valuing equality and diversity in the
workplace.
8. Provide an effective learning environment for all staff developing own area to achieve relevant standards

9. Responsible for ensuring all staff in area of remit comply with training including equipment competencies.
10. Ensure effective induction programmes for staff new to the area, ensuring newly qualified nurses are supported by a programme of preceptorship.

To be efficient and make best use of available resources
1. Work with the divisional management team to prioritise cost pressures.
2. Allocate duties to staff in accordance with their individual levels of competence.
3. To manage demand and capacity to ensure access targets are met.
4. To monitor demand and capacity through periods of staff shortages, maternity cover etc ensuring safe working practices at all times.
5. Constantly review service provision and ensure agreed changes are managed to agreed timescales.
6. Effectively performance manage staff.
7. Effectively manage systems and processes to enable collection of performance monitoring information.
8. To regularly review clinical and managerial information regarding activity within the service, producing reports and service improvement plans accordingly for consideration by the Divisional Manager/and or Divisional Board.
9. Working closely with clinicians in order to achieve optimal decisions for overall patient care.
10.Build processes around patients and work with patients as partners in the delivery of excellent healthcare.

To deliver the most effective outcomes
1. Maintain an effective communication network; written, verbal and electronic, informing senior staff of all matters outside your role/sphere of competence, cascading information to more junior staff.
2. Communicate with other service providers to support the effectiveness of wards/departments.
3. Play an active part in Clinical Audit review.
4. Communicate effectively on a daily basis with patients, this will include difficult conversations to address expectations of patients who are accessing fertility services and the complexities of fertility treatment and pathways.

To deliver the best possible experience for patients and staff
1. Lead and encourage practice development initiatives, encouraging innovation and development and ensuring that teams participate in patient safety and quality improvement programmes.
2. Responsibility for the delivery and maintenance of Key performance indicators relating to Fertility.
3. Support the implementation of the Patient Experience and Involvement
strategy, improving the patient experience by being visible, listening to and
resolving problems for patients and their relatives and building links with PALS.

4. Investigate any accidents, complaints, defects in equipment, near misses and adverse clinical and non-clinical events, and produce reports as requested by Person Responsible and Lead Nurse.
5. Promote ways in which patients and their carers can be involved in their care and service development.
6. Support complaints management for area of responsibility, ensuring learning is embedded and disseminated, utilising strategies to ensure an overall reduction in complaint numbers.

Legal and Professional Responsibilities
1. Ensure practitioners are aware of and understand their professional and legal responsibilities.
2. Provide professional advice and input to policy development where appropriate to role.
3. Adhere to Trust and departmental policies and procedures and monitor
compliance.
4. Maintain a safe environment for yourself and others, taking reasonable care to avoid injury. Cooperate with the Trust to meet statutory requirements.
5. Provide statements regarding untoward incidents, as requested by Head of Nursing.
6. Ensure all staff attend Trust mandatory training annually.
7. Maintain registration and nursing/midwifery competencies, and comply with NMC code of Professional Conduct, and related documents.
8. Sustain and improve own professional development by personal study, work based learning activities, and by using opportunities provided by the Trust.
9. Keep up-to-date with legal matters that may arise during course of duty.

Person specification

Qualifications

Essential criteria

• Registered Nurse/AHP
• First degree in nursing or health related subject or equivalent
• Extensive experience at ward Manager level
• Leadership qualification or evidence of leadership skills
• Master's degree or working towards

Desirable criteria

• Teaching and assessing qualification

Experience

Essential criteria

• Evidence of recent professional development.
• Significant Team management experience
• Change management experience
• Evidence of taking lead in an area of work across more than one clinical area.
• Evidence of excellent managerial, leadership and organisational skills.
• Evidence of ability to motivate and develop all teams of nursing staff across the directorate. • Evidence of ability to work across professional teams and organisational boundaries
• Proven track record of being able to delegate and prioritise.
• Evidence of excellent appraisal skills
• Evidence of excellent understanding of Trust policies and procedures and ability to translate these into action
• Evidence of excellent understanding of Trust Personnel policies and procedures. Experience in their use is essential.
• Evidence of Performance Management skills
• A sound understanding of National Nursing and Patient Agendas.
• An understanding of Clinical Governance and the application to practice

Desirable criteria

• Experience of leading change experience
• Knowledge of fertility treatment and pathways

Communication/ Relationship

Essential criteria

• Evidence of excellent written, verbal and interpersonal skills. • Proven ability to vary communication style according to audience and situation
• Proven track record of being able to break bad news and managing difficult situations sensitively
• Evidence of ability to co -ordinate and motivate the multidisciplinary team
• Evidence of experience in co - ordinating and chairing meetings and recording accurate notes
• Evidence of experience of conflict resolution
• Proven ability to facilitate clinical Supervision and reflective practice (as supervisor and supervisee)

Analytical / Judgmental

Essential criteria

• Proven ability to assess, plan, deliver and evaluate individualised and evidenced based nursing case.
• Evidence of excellent ability to monitor the quality of work in others, to identify their learning and development needs and devise strategies to meet those needs
• Evidence of excellent ability to demonstrate a problem solving approach and have evidence to demonstrate actions arising have been implemented
• Proven experience of audit, benchmarking or research and the ability to use results to inform change and development
• Proven ability to devise and monitor systems of work.

Planning / Organizational

Essential criteria

• Proven track record of excellent ability to co -ordinate the work of the multidisciplinary team and lead on any actions required
• Proven track record of excellent ability to co -ordinate the work of the multidisciplinary team and lead on any actions required • Proven ability to support the ward manager in maintaining an environment conducive to the delivery of excellence in care
• Able to develop short, medium and long term strategies for the development of the wards
• Evidence of experience in recruitment, selection & retention process
• Evidence of experience in management of sickness / absence in accordance with Trust policy • Experience in management of change in accordance with Trust policy • Proven track record of sickness absence management • Experience of management of change • Able to plan, manage, monitor resources (staff management and financial management)

Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust's recruitment team on 0151 7064666 and someone from that team will ensure that the recruiting manager is aware of your particular needs.

Please Note:new entrants to the NHS will normally commence on the first paypoint of the relevant band.

LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Liverpool Women's Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.

For agenda for change banded roles; salary payments will reflect the 2023/24 pay scales. The 2024/25 pay scales will be paid in October 2024 including any backpay due. Therefore should the successful applicant start in post prior to October, the salary will initially reflect the 2023/24 pay scales.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• CSM JD (PDF, 332.8KB)
• Recruitment Documents (PDF, 996.8KB)
• Recruitment Pack (PDF, 9.7MB)