Clinical Quality Manager

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Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

As a values-driven Trust, we recruit through our values. Our selection processes focus on behaviours, attitudes, and examples that reflect our organisational values and commitment to compassionate, high-quality care.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

• Job Summary

The North London Forensic Collaborative (NLFC) is a partnership of five Mental Health Trusts: Barnet Enfield and Haringey Mental Health NHS Trust (lead provider), East London Foundation Trust, West London NHS Trust, Central and North West London Foundation Trust, and North East London Foundation Trust. This role sits within NLFC Commissioning Hub Team, which is responsible for the quality, performance and finance of all NLFC providers and all patients who originate from North London regardless of which provider their placement is with.

As a clinical quality manager, the post holder will work as part of a dynamic Commissioning Hub team in delivering an effective quality oversight service to ensure safe and effective care pathways are in place for all service users in secured mental health care settings within NLFC footprints, and in independent sectors outside of North London

The post holder will work collaboratively with providers, be able to hold providers to account for their service quality provision and know when to escalate persistent or more serious quality concerns.

Main duties of the job

Key Responsibilities

• To undertake routine site visits (weekly at minimum) and informal checks to provide clinical assurance of the quality of the care provided by secure services within North London
• Review restrictive interventions (long-term segregation (LTS), seclusion, etc) for all patients in line with the requirements of the Mental Health Act Code of Practice.
• Review exceptional packages of care for its appropriateness and ensure service users are not subjected to unnecessary restrictions.
• Ensure services have mechanisms in place for patient and carer involvement in their care to promote joint working.
• Work closely with peer engagement workers to collate patients experience feedback from both inpatient and community teams, and ensure that the voice of service users is central to all aspects of quality improvement and service development across the collaborative.
• To undertake 8 weekly visit to review North London patients placed outside of their Natural Clinical flow.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

The post holder will be aligned with our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Please see attached JD, and person specification for further details or you can contact the recruiting manager details below to discuss.

Person specification

Qualifications/ Registrations

Essential criteria

• Registered Learning Disability / Mental Health Nurse or other registered health or social care professional

Desirable criteria

• Possess a relevant additional professional qualification e.g Forensic Psychiatry Diploma, masters level, or equivalent level of experience of working at a senior level in specialist area.

Skills/ Abilities

Essential criteria

• High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources.
• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups

Desirable criteria

• Advance knowledge of Microsoft Office with intermediate keyboard skills.

Experience/ Knowledge

Essential criteria

• Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life licence, Ministry of Justice procedures and child protection legislation
• Experience of working within a Secure Service Provider
• Detailed operational knowledge of secure services, including risk assessment/management

Desirable criteria

• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent

Due to the high number of applications that are received for some posts, we reserve the right to close any vacancies before the stated closing date. Therefore, please ensure you apply without delay if you wish to be considered for this role.

In line with NHS protocols, only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We regret that it is not possible to contact all applicants for every vacancy. If you have not been contacted within 4 weeks of the closing date, please assume you have not been shortlisted for the next stage.

Applications from job seekers who require sponsorship to work in the UK are welcome. Please ensure you hold the correct right to work in the UK at the time of your application. Some roles may not be eligible for sponsorship, and we want to make sure you have all the information you need before applying. To avoid disappointment please check that you are eligible under the UKVI guidelines: https://www.gov.uk/government/organisations/uk-visas-and-immigration

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

Please note, in order to progress your application your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of North London NHS Foundation Trust. As part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We are an equal opportunities employer and are committed to creating an inclusive, fair, and supportive workplace for all. We actively welcome applications from individuals who are under-represented within our workforce and are dedicated to eliminating discrimination in all its forms.

As a Disability Confident (Two Ticks) employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role and are committed to making reasonable adjustments throughout the recruitment process.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Clinical Quality Manager - JD-PS (PDF, 424.4KB)
• Functional Requirement (PDF, 536.5KB)
• A comprehensive guide for candidates (PDF, 544.2KB)