Clinical Governance and Quality Improvement Manager

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Clinical Governance and Quality Improvement Manager

Based in Ipswich and Bury St Edmunds

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are seeking an enthusiastic and focused professional with previous experience in successfully supporting the development and implementation of organisational Clinical Governance systems and processes. You will have a comprehensive range of clinical governance and organisational skills with the ability to work directly with patients where required.

This opportunity is ideal for an individual who is motivated to develop and support staff and processes to prevent, detect, and mitigate risks to the delivery of safe effective and person-centred care. The Clinical Governance & Quality Improvement Manager will possess excellent subject matter knowledge and experience in healthcare organisations with confidence in knowledge of national legislation, regulations and guidance. The post holder will be involved with coordinating and leading the governance processes that exist within the service and support the management team to drive quality improvement at all levels. The post holder will be able to demonstrate successful leadership skills and will have previous first-hand experience of leading patient safety investigations and interacting with patients and their families.

The post holder will be an integral member of the management team, reporting to the Head of Operations, with accountability to the Directors.

What skills and experience do I need?

• Registered healthcare professional (desired)
• Experience working in the NHS (desired)
• Good understanding of the principles of Clinical & Corporate Governance.
• Good understanding of the health care regulatory environment including but not limited to the new Care Quality Commission (CQC) framework including five key questions (formerly KLOES) and quality statements
• Good understanding of healthcare and risk management accreditation systems
• Knowledge of Information Governance, Data Protection Act and Freedom of Information
• Experience in analytics and report writing
• Working understanding of confidentiality
• Excellent verbal and written communication skills
• Organised with a high attention to detail
• Ability to allocate, manage and prioritise workload
• Excellent interpersonal skills with the ability to demonstrate an all-round professional attitude
• Ability to manage highly sensitive issues and information always maintaining confidentiality
• Calm in pressurised environments.
• Ability to work with a range of individuals across a variety of functions
• Ability to influence without direct authority
• Proficient user of IT systems including Microsoft packages (Word, Excel, PowerPoint, Outlook, Teams) with ability to learn other clinical (OpenEyes, CPM) and clinical governance systems (InPhase)

What we're offering

• A starting salary of £50,000.00
• 25 days annual leave plus bank holidays
• An extra day of birthday leave
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
• Cycle-to-work scheme
• Fully stocked on-site pantry filled with food and drinks
• Death in service cover of 3x annual salary
• Monthly all-stop days, with team building and educational sessions included
• Company-funded staff events
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards
• Excellent transport links

If you would like an informal chat about the opportunity or to request a job description, please contact HR@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications