Clinical Business Support Manager/NCAP Lead

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About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

• We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
• We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values

Our Vision

"To be the leading health and wellbeing service in the provision of mental health and community care".

Our Purpose

"We care for people every day. What we do together, matters".

Our Values

• We Care
• We Learn
• We Empower

Our strategic objectives

• We will deliver safe, high quality integrated care services.
• We will enable each other to be the best that we can.
• We will work together with our partners to make our services better.
• We will help our communities to thrive.

Our services

• Mental Health Services
• Community Health Services
• Learning Disabilities Services
• Social Care

Find out more about the services we offer in our service directory.

Job overview

ESTEP East, the Early Intervention in Psychosis team covering South East Essex are in a position to recruit to a new role within the team. As such we are seeking an excellent candidate who has the drive, creativeness and passion that the team themselves share to develop this new role as their own.

The successful candidate will become central to the team achieving and maintaining excellent standards across all clinical areas, particularly in relation to the National Clinical Audit of Psychosis (NCAP ) standards.

Within your role, you will release direct clinical time for staff by assisting with flow and capacity through the team, supporting clinical staff with the completion of Key Performance Indicators (KPI's), maintaining an overview of the service performance, providing relevant training and or supervision as required and providing higher level administration support as needed.

In addition there will be an opportunity to support staff in providing interventions, undertake specific project work required within the team and create/maintain spreadsheets, databases and plans to assist with monitoring concordance with the NCAP audit/standards.

Main duties of the job

To work collaboratively with key partner organisations, clients, carers, clinicians and other practitioners within the Multi-Disciplinary Team to support in the delivery of high quality interventions and outcomes, particularly those related to the NCAP standards.

Overall responsibility to support the team leads and team manager with managing key performance indicators, supporting with flow and capacity and ensuring the submission of monthly performance reports and associated data.

Undertake and maintain oversight of relevant quality improvement work or other projects including those related to increasing lived experience involvement where possible.

To support the team leads with the maintenance of Health Roster, staff rotas, planners and associated requests.

To support the team leads with the induction of new staff members and students, including the provision of Mobius and other system training and ordering of remote working equipment.

Maintain staff training records for the service and ensure they are kept up to date.

To take minutes for MDT and business meetings as required and manage the MDT case presentation rota, referrals and caseload sheets and data.

As required, to take minutes of complex strategic/professionals meetings.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

As per Job Description

To work collaboratively with key partner organisations, clients, carers, clinicians and other practitioners within the Multi-Disciplinary Team to support in the delivery of high quality interventions and outcomes, particularly those related to the NCAP standards.

Overall responsibility to support the team leads and team manager with managing key performance indicators, supporting with flow and capacity and ensuring the submission of monthly performance reports and associated data.

Undertake and maintain oversight of relevant quality improvement work or other projects including those related to increasing lived experience involvement where possible.

To support the team leads with the maintenance of Health Roster, staff rotas, planners and associated requests.

To support the team leads with the induction of new staff members and students, including the provision of Mobius and other system training and ordering of remote working equipment.

Maintain staff training records for the service and ensure they are kept up to date.

To take minutes for MDT and business meetings as required and manage the MDT case presentation rota, referrals and caseload sheets and data.

As required, to take minutes of complex strategic/professionals meetings.

Person specification

Experience

Essential criteria

• Experience of administration work within community mental health services

Desirable criteria

• Experience of formulating and maintaining spreadsheets

driver

Essential criteria

• Car driver with valid licence

Desirable criteria

• Access to own car

Please note - staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered 'suitable alternative employment' to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

Important Professional References

Make sure that as a part of your application you have professional references with business contract information covering your last three year employment history. We are unable to accept personal or character references.

As a newly appointed employee you are responsible for incurring the cost of your initial DBS check relevant to your post, the amount will be deducted from your first salary with the Trust.

Applications for Job Share are positively welcomed.

Equal Opportunities Employer

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email epunft.recruitment.adverts@nhs.net and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Covid Vaccination

Although Covid vaccinations are no longer a mandatory requirement within the NHS we continue to encourage and support the vaccination uptake as this remains the best line of defence against Covid19. The safety of our staff and patients is a top priority for us at EPUT.

If you would like to book a Covid vaccination or would like more information please contact us by emailing epunft.cv19hr@nhs.net.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 720.5KB)
• PS (PDF, 344.6KB)
• Candidate Privacy Policy (PDF, 336.6KB)
• Right to Work Information (PDF, 293.6KB)
• Trust Vision and Values (PDF, 168.9KB)
• Values of the NHS Pension (PDF, 151.3KB)
• EPUT Staff Benefits (PDF, 89.3KB)