Clinical Administration Manager

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

An opportunity has arisen for a Clinical Administration Manager based at Conquest Hospital working within the small central administration management team. The post holder will have responsibility for the daily operational management of clinical secretaries and administrative staff. Working closely with the senior management team as well as Divisional service managers to ensure appropriate support and work planning for service provision by developing, maintaining and managing the systems and processes within departments.

Proven leadership, advanced communication, attention to detail and a flexible approach are essential. The post holder would be expected to be proactive, driven and highly motivated. Staff management experience and a knowledge of HR processes is essential.

This is a part-time post of 22 hours per week

Main duties of the job

To have responsibility for day to day management, HR and operational issues for the administrative team. To manage and train junior secretarial, administrative and temporary staff with all procedures within the division, managing performance and objectives. Responsibility for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team
Managing and approving annual leave for staff within the secretariat ensuring adequate secretarial cover in respect of annual leave and sickness where appropriate
To monitor and manage sickness/absence in relation to the Absence Management Policy for all secretarial staff within the Trust and to ensure appropriate action is taken when necessary.
To work as part of a group with other Clinical Administration Managers to look at new ways of streamlining and improving secretarial teams.

Working for our organisation

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
• GCSE or `O` Level of Education or equivalent to include English & Maths
• Management Qualification, i.e. NVQ Level 4 in Management or proven operational management experience

Desirable criteria

• 1 st Line Management / New Manager Orientation
• IT qualification

Experience

Essential criteria

• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
• Experience of supervising a team of staff
• Experience of recruiting staff
• Good IT skills including experience of using software packages for word processing, databases and spreadsheets
• Previous experience of working in a large organisation
• Previous experience of maintaining records

Desirable criteria

• Extensive recent NHS experience, or experience of working in a healthcare setting
• Managing staff sickness through HR policies
• Managing competencies and disciplinary procedures through HR policies

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Documents to download

• Clinical Admin Manager (PDF, 410.0KB)
• Clinical admin mgr JD (PDF, 384.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)