Client Support Manager - NPA

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Client Support Manager - NPA

Are you an experienced client relationship professional with a strong understanding of procurement and construction?

We are looking for a highly motivated and client-focused Client Support Manager to join NPA (North Procurement Alliance), the northern business unit of LHC Procurement Group (LHCPG).

NPA provides a simple but effective procurement service, bringing buyers and suppliers together to build, refurbish, and maintain social housing and public property more efficiently and cost-effectively. As a not-for-profit organisation, NPA reinvests surplus funds into community initiatives, aligning with our mission: "working together to deliver better buildings, homes, and communities."

What you will be doing

Client Engagement & Support:

• Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
• Provide ongoing support to clients throughout their building programmes and individual projects.
• Work with NPA appointed companies to ensure they understand framework users' requirements.
• Promote business development opportunities through LHC PG's solutions.

Business Development & Sales Support:

• Identify and generate potential leads and opportunities, tracking progress using CRM systems.
• Convert leads into sales, managing client relationships to support business growth and framework renewals.
• Ensure engagement targets are met and provide regular performance reports.
• Identify opportunities for cross-selling and upselling additional products or services.

Project & Stakeholder Management:

• Maintain regular communication with appointed companies to exchange business development information.
• Support clients and appointed companies in delivering social value impact.
• Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars.

What you need

Essential:

• Proven experience in client-focused account management, sales, or business development.
• Strong communication, presentation, and negotiation skills.
• Knowledge of public sector procurement or the construction and maintenance industry.
• Ability to work proactively in a client-driven environment.
• Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
• Full UK driving licence and willingness to travel across the region.

Desirable:

• Understanding of UK public procurement regulations.
• Experience working with housing associations, local authorities, or public sector organisations.
• Knowledge of social value objectives within procurement.

What you get

• Salary of £52,000pm
• Car allowance of £5,740 pa paid in monthly instalments
• Defined Benefit Local Government Pension Scheme (LGPS).
• Wellbeing allowance of £300 pa paid in monthly instalments (Taxable)
• Discretionary Annual Bonus
• 34 days holiday plus bank holidays with options to buy up to 5 additional days
• 36-hour work week with 1 day in office and 4 days remote.

• Birthday Leave
• Private Medical Insurance and Health Cash Plan after probation. (Taxable)
• Enhanced Maternity and Paternity pay after one year of service.
• 10 days per year work from anywhere opportunity
• 1.5 days for personal volunteering and Additional Team volunteering opportunities
• Opportunities for training and development with £1000 pa of individual training budget.
• Cycle to work scheme and employee discounts.
• Long Service awards
• Option of up to 1 year of Sabbatical after 5 years of service.
• Employee Assistance Programme

A Field-Based Role with Regular Travel

Although the position is home-based contractually, it requires a significant amount of travel. As the Client Support Manager, you will spend most of your time meeting clients in person, attending industry events, and collaborating with appointed companies across the NPA region. You'll also be in the office one day a week (Leeds, relocating to Bolton in June 2025). A flexible attitude and readiness to travel are key to success in this position.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. We encourage interested applicants to apply as soon as possible.