Client Success Manager - Fully Remote

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work - not an arbitrary salary cap?

We're growing fast and we need driven people who want to grow with us.

Who We Are

Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube → youtube.com/richardyu1
• A growing personal brand on Instagram → instagram.com/richardyuzee

We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives - and so do the people on our team. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

The Opportunity

This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000-$15,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections.

If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling - read on.

What You'll Do

• Onboard new clients with energy and clarity - their first impression of us is you
• Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
• Host weekly group coaching sessions, answering questions and driving momentum
• Handle renewal and upgrade conversations - you'll be trained on our sales framework and expected to convert
• Manage difficult conversations including retention, refund requests, and churn reduction - with professionalism and composure
• Message clients daily across platforms to keep them on track and engaged
• Create training videos and worksheets to continuously improve our client experience
• Report daily across Slack, CRMs, and spreadsheets with high attention to detail

Requirements
What We're Looking For

Non-negotiables:

• Fluent, articulate English - spoken and written. You'll be on camera daily. Presence and clarity matter.
• Sales experience - you understand how to guide a conversation toward a decision
• Coaching or mentorship experience - 1:1 and group settings
• Digital marketing knowledge - Instagram, Facebook, TikTok, organic content creation
• Full-time availability, 8AM-6PM EST, Monday-Friday
• Based in North America, Europe, or South Africa
• Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms - or able to learn them fast

The mindset we hire for:

• You're coachable. You don't just accept feedback - you act on it immediately.
• You think fast and adapt faster. The role will evolve and you'll evolve with it.
• You're an entrepreneur at heart - you treat your client portfolio like your own business
• You're willing to put in long hours when it matters, because you know the payoff is worth it
• You take ownership. Excuses aren't part of your vocabulary.

This Is NOT For You If:

• You have another full-time job or side commitments that divide your focus
• You need heavy hand-holding or a rigid script to feel confident
• You crumble under pressure or resent being pushed to improve
• You're looking for a stable salary regardless of output

Benefits
What You Get

• $8,000-$15,000+ /month earning potential (base + commission)
• Commission on renewals, upgrades, referrals, and collections
• Remote, flexible work environment with a high-performance culture
• Real mentorship and training - we invest in your growth
• A front-row seat to a scaling online education company

If this sounds like the opportunity you've been waiting for, apply now. We move fast - and so should you.