Client Success Manager - Events

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About Climate Action:Climate Action is a mission-led company that has been working at the intersection of climate change policy, innovation, and sustainable finance since 2007. Our mission is to accelerate the transition to a global green economy to speed the achievement of the UN Global Goals and the Paris Climate Agreement.

Climate Action's digital and physical events create tangible partnerships between business, government, policy makers, and investors to accelerate the global transition to net zero. www.climateaction.org
About the role:We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard.

The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone.

Excellent communications skills are required, along with an interest in climate change and sustainable innovation would also be a major advantage.

You will work closely with conference producers, marketing, sales, and operations departments, ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met.

This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile international events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes, and solution providers.

We are seeking an individual with proven experience within their career history of duties and responsibilities in an account management, operations, or sales department with a commercial conference or exhibition organiser.

Main duties and responsibilities:

• Account management for key clients to ensure client satisfaction and retention
• Conduct onboarding calls with partners
• Create and maintain campaign trackers, outlining deliverables and deadlines
• Create and update key resources and collateral for partners, including media packs, tracking links
• Liaise with partners to ensure they are meeting their contractual obligations
• Work collaboratively with internal departments to deliver outstanding client satisfaction
• Create partnership agreements for flagship events - based on templates
• Maintain accurate records of client contact details and engagement
• Collate and distribute inbound leads
• Stay up to date with relevant news and information on key accounts

Requirements

The successful applicant will have the following qualities:

• Proven experience in an account management, operations, or sales department with a commercial conference or exhibition organiser
• Passion for sustainability (desirable but not essential)
• Proficient CRM skills
• Immediate / ASAP start - please indicate your notice / availability

Benefits

What we offer:

• Competitive basic salary plus generous and achievable bonus scheme
• 23 days annual leave plus bank holidays
• 10 additional flexible remote working dates after probation
• Hybrid working - Monday, Wednesday & Thursday at our WeWork office in Victoria, Tuesday & Friday working from home
• Ethical pension plan with The People's Pension
• Benenden Health Scheme
• WeWork wellbeing benefits such as yoga sessions and meditation
• Barista, community bar, table tennis, showers, and the ability to bring your pet to work
• Attendance at COP-30 in Brazil
• Opportunity to work with globally recognised sustainability and climate leaders
• Join a rapidly growing, mission-led company, making a positive impact on our planet