Client Success Executive

About the job you’re considering

You will be working with a global team of Business Transformation consultants in the Business Services, Intelligent Automation team and will work directly with our Market Units (MU) representing all our customer segments and other practices areas of Capgemini. You will especially support Go-to-Market teams based primarily in Europe and concentrate on the UK market. You will align closely with other Global Business Lines (GBL) / Application Business Lines (ABL) to build business opportunities for Intelligent Automation from Business Services.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

The role holder will/should have knowledge of working with automation and workforce analytics. 

• Meet Intelligent Automation revenue ambitions and priorities aligning with BSv portfolio leader in Germany, identify and expand automation footprint across BSv & MU focused accounts
• Land and expand Intelligent automation Project & Consulting (P&C) opportunities, building and developing multi-million contracts in Intelligent Automation portfolio
• Understand customer automation strategies and align proposals to bring in more business opportunities/pipeline to the region
• Facilitate end-2-end process for Intelligent automation proposals from enquiry to RFP/RFI submissions and contracting process adhering to Capgemini IA solutions, delivery and governance processes.
• Work with CSLs to establish goals for their revenue performance, KPIs, and other measures of success, and provide coaching and training as needed
• Manage need for CSL, Consultants, Project Managers, and Business Analysts (BA) per engagement request and Business Development need, and ensure utilization target is met 
• Manage clients’ growth portfolios, roadmap, engagement, and resource needs, and overall satisfaction 

You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

• Ability to influence at mid to senior business levels. Working with various levels; VPs, Advisor Partners, Client Communities, Capgemini Bid teams
• Experience in working in global complex environments
• Experience in building and managing Intelligent Automation business portfolio
• Strong knowledge and awareness on emerging/modern technology solutions, RPA/ML/AI
• Ability to travel at short notice (c.a. 50% for client meetings, client projects)

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want' mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 

Capgemini. Get The Future You Want. 

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  A powerful source of energy that drives us all to find new ways technology  can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.