Client Solutions Manager

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Client Solutions Manager

Job ID

147653

Posted

23-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Sales Support

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

REGIONAL CLIENT SOLUTIONS MANAGER

Key Responsibilities:

• Develop project management solutions and coordinate all pursuit activity ensuring those solutions are conveyed effectively. Act as lead for complex RFP responses, organizing responsibilities matrix and due dates for all deliverables.
• To lead client pitches demonstrating excellent presentation and communication skills.
• Drives proactive client retention and development activities. Conduct client relationship management sessions and initiatives.
• Support senior PJM leadership with defining and executing client targeting strategies.
• Sales reporting - ensuring sales pipeline is up to date, issues monthly sales report, updated all sales records on Salesforce.
• Coordinates with all project management service lines and deep dives on subject area, geographic resources and experts able to identify and drive any new business opportunities.
• Ownership of pricing models and commercial viability for all pursuits.
• Assesses trends in the commercial environment (eg global and local economic, political, market and regulatory) and anticipates developments and their impact.
• Routinely updates knowledge of own existing and target clients and continually builds knowledge of general business activity to identify new opportunities.
• Builds and refreshes external network to support strategic responses to anticipated developments and keeps value of network under review.
• Helps clients anticipate and identify future needs and works with them and others to create value-adding solutions, confidently identifying and describing company services in terms of value to the client and exploiting opportunities to cross-sell.
• Makes a valuable contribution to business development activity across the company (eg pitch strategy and delivery; sharing of client information), challenging colleagues to develop and sell innovative, client-focused and value-adding strategies and solutions.
• Drive pursuit generation, collaborating with other parts of the business.
• Interact with local and global marketing teams to contribute to the creation of compelling, market-leading collateral.

Competencies:

• 8+ years of client development experience or more required.
• Is a skilled communicator and presenter and continually develops ability to communicate with impact, persuade and influence.
• Uses knowledge of own strengths and specialisms and client and commercial knowledge to develop and sell own personal brand and offer.
• Creates and encourages team environments where trusting relationships flourish and knowledge, information and contacts are shared.
• Focuses and motivates teams to work effectively towards common goals, accepting collective responsibility for team results.
• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires advanced analytical and quantitative skills.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.