Client Services Team Manager (FTC)

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Client Services Manager (FTC - 13 Months)

Hi, We're Sayer Vincent and we're not your typical audit firm!

We've been around for quite a while... established in 1983 by three accountants committed to social justice they saw the need for dedicated specialist audit and advice for charities and social purpose organisations. Our company is growing and adapting but we're pleased to say out founding ethos is still a drive at the firm to this day.

We make charities become more effective at what they do - which in turn helps their beneficiaries. So, if you are passionate about causes, working for us would be right up your street!

We really value what every individual brings to our business and believe our people are the most important part. Providing a supportive culture where everyone can learn, develop and grow whilst really understanding what they bring to the business.

About your role

The Client Services Manager role is all about leading and managing the client services team and enabling them to support the audit staff and partners. You will have general managerial responsibilities including budget management, compliance, policy development, and contract management. Your main focus however will be the people management and development of the client services team ensuring that the team adds value and delivers the high level of quality and service that they are known for.

The job includes, but is not limited to:

• Leading and managing the team to deliver support work for the audit staff and partners as needed.
• Working in collaboration with audit staff and other technical teams, to ensure that they are happy with the team's service provision and to gain feedback to guide on-going changes and continuous improvement of the team.
• Developing the CST annual plan, monitoring and reporting on progress against defined targets and objectives. Attending internal meetings to progress the team's work and ensure that practical solutions to the firm's needs are put forward and adopted.
• Having ownership of the department including budgets, contracts, policies.
• Embedding a customer-centric culture by developing, implementing, and reviewing strategies to improve customer service engagement and delivering excellent customer service.
• Appraising and developing team members to achieve their targets, objectives, and personal goals.
• Ensuring proactive communication, training and support is delivered to staff as required.
• Contributing to the development and implementation of plans, policies, and processes to deliver the firm's strategic objectives, within required timescales and budgets.

About you

• You are a people leader and motivator champion! With a proactive and problem-solving approach, excellent interpersonal skills and the ability to work collaboratively at various levels.
• You have excellent communication skills, both written and verbal and are able to establish credibility quickly by building positive relationships with internal and external stakeholders.
• You have well-developed organisation and time management skills, with the ability to multitask under pressure and effectively prioritise the workload of the team.
• You are great with numbers and used to working with data, as well as the Microsoft office applications including excel, word and powerpoint.
• You have recent administrative experience gained within a busy office environment, ideally within a professional services environment, delivering exceptional customer service and adding value.
• You thrive when managing people, ensuring high quality delivery from a well-functioning and effective team.

Essentials & Qualifications

• Educated to at least A level

Degree and/or recognised professional qualification in a related field is highly desirable.

If this sounds like you, we'd be keen to hear from you and look forward to reviewing your application.

Salary: £46k - £49k depending on experience

Hybrid Working Structure available.