Client Services Support Manager

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Client Services Support Manager required to provide cover across our Care Homes in the North area ( Lostock, Abbey Grange, Belmont, Somerset House and Ruby Lodge)

Hours: 40 hours available per week, working weekends on rota (Shift times to be discussed at interview)

JOINING THE COUNTRY COURT CARE FAMILY

We're proud to be a family run business that's grown over the years to a family of 2,800+ employees and over 40 care homes. We're passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we've created extraordinary care homes so we're looking for extraordinary people to join our team!

ABOUT THE CLIENT SERVICES SUPPORT MANAGER ROLE

You will be responsible for maintaining the 5* hospitality within the homes and assisting in helping to create a caring, homely environment for all our residents. You will be managing a team of Client service managers within the area you are covering to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Client Services Support Manager, you can really make a difference to our residents' lives. Here are some of the responsibilities:

• To induct new client services managers and complete induction.
• To support the CSM with recruitment and training.
• Undertake staff supervisions and appraisals.
• Maintain 5-star standard of cleanliness across the area.
• Manage the performance of all you Client Services Managers.
• Support all allocated homes when CSM is on AL assisting with paperwork, ordering and rotas.
• Ensure that the corporate values of the company are actively promoted and always followed.

ABOUT YOU

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

• Driving licence is essential as travelling will be involved
• At least 2 years' experience as a Client Services Manager or a similar management role in hospitality
• Excellent accuracy & attention to detail
• The ability to communicate effectively both verbally and in writing.
• A creative & innovative approach to work
• Knowledge & understanding of COSHH and safe working practices
• Have a can-do attitude with drive & self-motivation
• Knowledge or understanding of the care sector would be an advantage

IN RETURN

You'll be joining a family business and will benefit from our generous range of benefits which include:

• 28 days holiday (FTE) (including bank holidays)
• Annual pay reviews, pension contributions & enhanced bank holiday rates
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
• Refer a friend or resident bonus scheme*
• Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
• Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions

Click the Apply Button Now! -If the Client Services Support Manager role sounds like a job for you, we would like to hear from you.

PLEASE NOTE:

All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

We are no longer accepting applications for sponsorship.