Client Services Manager, Investment Banking

About Us

Client: Goldman Sachs

Location: Belfast/London/Birmingham, United Kingdom (Onsite 3x/week)

Job Type & Duration: Fixed Term Contract - 12 months

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

The Client Services Manager is responsible for the delivery and operational leadership of Team Leaders / Recruiters & Sourcers for one large regional complex solution or multiple regional teams. Supporting the Senior Manager/Client Services director in driving the achievement of the function's commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.

You will be ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.

You will also be working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues, and responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.

Key Accountabilities

What you'll be doing

People

• Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention.
• Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
• Team 121's, coaching and development sessions and skip level meetings as appropriate
• Support and where appropriate lead team meetings & engagement activity
• Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
• Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs

Delivery Management/Performance, Compliance and Finance

• Responsible for scaling up/down the teams to ensure delivery against target and budget.
• Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
• Responsible for ensuring team understands the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Weekly Capacity reviews - workload, risks, challenges, win themes
• Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
• Execute and deploy client fulfilment strategy across portfolio
• Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)
• Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training

Client Partnership

• Build trusted advisor relationships with client stakeholders, supporting with operational oversight, capacity management and workload allocation.
• Handle client escalations with professionalism, ensuring swift resolution and a positive client experience.

Skills & Experience

You'll need to demonstrate:

• Proven experience in recruitment delivery and team leadership within the Investment Banking industry.
• Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action.

• Experience in client escalation management and ensuring swift resolution to arising issues.

• Experience of developing and delivering end-to-end recruitment campaign strategies and enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)

• Exposure to reporting, continuous improvement, and operational management.

• Experience managing a team, demonstrable ability to manage, coach and develop direct reports

• Strong in operating in grey areas to balance contractual obligations with client satisfaction.

• Able to demonstrate patience, attention to detail, and confidence

Other desired skills:

• APAC Exposure and experience managing geographically dispersed teams is a plus.
• Familiarity with performance management cycles (important due to mid-year appraisals during cover period)
• Oracle ATS knowledge

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

* Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.