Client Services Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Client Services Manager

Job Type

Management

Job Category

Client Services

Employment Basis

Established (salaried)

Location

John Ruskin College - Croydon, East Surrey College - Redhill

Salary Range

Up to 50,532 (subject to qualifications, skills, and experience)

Closing Date

07/10/2024

Documents

• Introduction from the Principal.pdf
  (PDF , 156.25kb)
• OSC Corporation Competency Framework.pdf
  (PDF , 472.18kb)
• Client Services Manager - JDPS.pdf
  (PDF , 186.85kb)

Client Services Manager

College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: Up to £50,532 (subject to qualifications, skills, and experience)

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

We are seeking to appoint an inspirational and enthusiastic individual to lead, promote and ensure best practice in the recruitment and enrolment of learners on all programmes of study and ensuring a customer-centric approach to front office services.

This role will involve managing the day to day College enrolment and admission process for all College students, including school link, HE, Adults and those with partners. The post holder is also responsible for motivating and inspiring the team to deliver the highest level of customer service, to meet the College's aims and standards.

The successful candidate must have:

• Management qualification or completion of a recognised management development Programme
• Proven experience in an Admissions and Enrolment Department
• Excellent knowledge and experience of delivering exceptional customer service
• Experience of designing and maintaining effective filing systems
• Experience of managing and leading a highly effective team, and undertaking performance appraisals

Closing Date: Monday 7 th October 2024

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Please refer to the attached Job Description, Person Specification and Competency Framework and apply using the button below.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus' are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.