Client Services Administrator

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're hiring for a Client Services Administrator to join the team in London.

Purpose of the Role

As Client Services Administrator you'll provide support to the wider client leadership teams and enable effective and efficient running of our accounts, which in turn creates a better experience for our most valuable clients. You'll provide varied administration support across a wide breadth of responsibilities, including playing an active role in coordinating the team and financial account governance.

Key Responsibilities

• Support the financial administration of nominated accounts (spend tracking, invoicing, PO administration), forging strong relationships with internal and external stakeholders to ensure smooth running of the process.
• Support and own elements of standard account management reporting, including resource utilisation, billings and financial reports.
• Coordination and triaging of client briefs & requests with the wider team, maintaining systems for doing so and ensuring alignment of expectations on both sides.
• Support account teams with delivery of ad hoc projects e.g. support in preparation of QBRs or responses.

Qualifications + Skills

• Experience within an administrative role from client/marketing/finance background within a large organisation.
• Experience with financial administration when it comes to account management i.e. PO, invoicing and tracking financial spend.
• Enjoys performing administrative tasks and supporting the smooth running of processes to support client satisfaction.
• Strong communication skills and ability to establish and maintain relationships with counterparts internally as well as externally.
• Highly organised and able to manage multitude of requests and tasks and prioritise effectively with good working knowledge of MS Excel.
• Knowledge of Salesforce and Media Ocean would be an advantage. Media agency experience would be an advantage but is not essential.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday.
As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>