Client Services Director - FIXED TERM CONTRACT

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Do you thrive in leading client relationships while driving high-value projects?

Step into a dynamic role as Client Services Director, covering a maternity leave period where you will manage high-value accounts, enhance client experiences, and drive agency success.

You will collaborate with our talented team to deliver top-quality service and impactful results across a dynamic client portfolio.

About us.

Sticky is a full service; creative content agency on a mission to satisfy the innate curiosity of the human mind.

Bringing together a passion for behavioural science, a dedication to creative thinking and an award-winning heritage in content production, we breathe life into brand stories and build connections in a way that leaves consumers curious for more.

We are a team of editors, strategists, creatives, and data scientists - the thinkers, the doers, the challengers. And we are unique, in being part of PA Media Group and a trusted network of content specialists that no other agency can match.

About the role.

The Client Services Director (CSD) is a central leadership role in our agency, responsible for developing trusted relationships with senior clients, leading our Account Management team, and driving both project excellence and business growth.

As a hands-on leader, you will guide the team while also directly engaging in client work, helping us exceed expectations and build client loyalty.

Your Role in Our Success

Client Relationship Management:

• Build relationships with senior clients, understanding their business objectives and industry landscapes.
• Act as the main point of contact for a portfolio of high-value clients, ensuring their needs are met and projects align with their goals.
• Lead regular client meetings and business reviews to ensure client satisfaction and promote trust.
• Identify and pursue opportunities to expand accounts and drive new business.

Team Leadership and Development:

• Manage and mentor our Account Management team, fostering high performance and accountability.
• Oversee team workloads and resource allocation to ensure efficient, timely project delivery.
• Promote professional growth, keeping the team informed of content marketing strategies and industry best practices.

Process Management (where a Project Manager isn't assigned):

• Ensure the end-to-end delivery of client projects, managing timelines, budgets, and client expectations.
• Collaborate with strategy and content teams to deliver work that meets client objectives.
• Monitor project performance, analyse results, and make improvements to enhance client satisfaction and service quality.
• Address and resolve any client concerns or project challenges proactively.

Business Development and Growth:

• Work closely with senior leadership to identify and drive new business opportunities, participating in pitches and expanding our client portfolio.
• Contribute to proposals, pricing strategies, and project scopes in line with agency growth objectives.
• Stay informed on industry trends, offering forward-thinking solutions to keep our agency competitive.

The Skills & Experience That Matter

• Significant experience in client services or account management, ideally within a content or digital agency.
• Proven history in managing large accounts and fostering client relationships.
• Strong leadership abilities with a background in mentoring teams.
• Excellent project management skills, focusing on deadlines, budgets, and quality outcomes.
• Capable of balancing managerial responsibilities with hands-on content strategy and execution.
• Effective communication, negotiation, and people skills.
• Adaptable to a demanding environment with competing priorities.

Preferred Skills:

• Experience with B2B or B2C clients across various industries.
• Proficiency in content management systems, project management tools, and digital analytics.
• Familiarity with the creative development process, from brief writing to content production.

What we offer.

Alongside a competitive salary and bonus, we offer a comprehensive benefits package with a focus on well-being including:

• 5 weeks holiday (in addition to 8 public holidays)
• Enhanced pay for maternity, paternity, and adoption leave.
• Company pension
• Life Assurance (4x salary)
• Wellbeing day
• Volunteering day
• Premium access to Calm App
• Onsite Gym

Inclusion.

We are working hard to ensure we provide an inclusive environment and as well as your skills and experience we are also focused on who you are and what else you can bring.

We recognise the importance of a healthy work life balance and positively encourage agile working. Typically, our standard arrangement involves working from home two days per week.

We will do everything we can to support you during your application, if you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.