Client Service Manager - Account Handler Team Leader (Corporate Insurance)

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Client Service Manager - Corporate Insurance, Glasgow

We're Hiring!

Are you looking for an exciting new challenge? Would you like to lead a professional team of Client Advisors within our corporate team?

Aon's UK Corporate business are currently recruiting a Client Service Manager to join our team.

This is a hybrid role with the opportunity to work virtually, and from our Glasgow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About us

Aon Corporate provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will either be a national or a multinational company requiring bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.

What the day will look like

Leading a team of Client Service Advisers and/or Client Service Specialist(s) and for effectively and efficiently leading service levels expected by clients in Corporate. To work with Client Service Advisors / Specialists and Business Service Support to ensure the highest level of service to each assigned Client.

Client Service Delivery

• Handle a portfolio of Clients in line with Corporate Market Placement Strategy and Client Service Strategy.
• Ensuring the delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products
• Negotiate renewal terms, mid term adjustments and cover extensions
• Liaise effectively with Client Managers and the Broking teamto ensure client needs are met and concerns raised are addressed/remedied.
• Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained
• Identify potential improvements in programme design for Clients and make recommendations to the Client Manager
• Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.

Compliance with regulatory requirements and business procedures

• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company
• Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
• Take ownership of problems and their resolution, seeking assistance where necessary
• Assist in driving change in their location, allocating resources where necessary
• Liaising with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained
• Ensuring that file reviews are carried out in accordance with sign-off and ongoing supervision of staff and managing improvement.
• Ensure KPIs are fully met

People Management

• Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place.
• Ensure all team members attend relevant personal development courses in line with their role.
• Develop and support team members in the achievement of their objectives through coaching and mentoring.
• Attract, develop and retain talented individuals in line with business plans.
• Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
• To act as a role model, encouraging problem solving and innovation and to support the team to achieve Aon's service standards
• Undertake team briefings

Wider Responsibilities

• Embrace operational improvement initiatives
• Strives for profitability - thinks of solutions to make a job more cost effective/more streamlined
• Contribute to the development of strategy through the Area leadership team
• Ensure effective working relationships between the New Business, Client Management and Broking teams, so that together they drive service, revenue and profit growth

How this opportunity is different

This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the Client Service Team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The Glasgow office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Head of Office. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months. There will be opportunity to connect with and learn from colleagues around the business as you play your role in Delivering Aon United to our clients.

Skills and experience that will lead to success

• ACII or equivalent is preferred but not essential
• Insurance experience is a must, ideally gained at an insurance broker dealing with Corporate clients
• Validated experience in Leading high performing Teams
• An experienced mentor that has a consistent record of developing colleagues is an advantage.
• Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.
• Organised, with the ability to prioritise work, delivering accurately and on time
• Embrace change and react positively

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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