Client Service Delivery Manager

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Client Service Delivery Manager

Application Deadline: 31 March 2025

Department: Support Services

Employment Type: Permanent

Location: Widnes

Description

Seras is on the lookout for top talent, to join our innovative and results-oriented team.

Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in place to supply nearly 2 million tonnes of fuel to Energy Recovery Facilities, generating renewable energy equivalent to the annual domestic electricity needs of 2% of the UK population.

Working as a part of a winning team, we look for people who can spot the opportunity to do things better and have the ability and initiative to put excellent ideas into practice. We take pride in our dedication to delivering our best every day. We bring a can-do attitude - we just get on with it. Our culture is open and honest, agile, and flexible, and we are empowered to look for solutions and bring ideas. We are accountable, we take ownership and focus and commit to our colleagues and customers. We take care, always focus on improving, owning it together and stay connected.

What is the job?We are seeking a dynamic and proactive Service Delivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England.

Working Schedule: Monday to Friday, 40 hours per week.

Key Responsibilities

• Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations.
• Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with fuel quality standards and plant requirements.
• Delivery Plan Execution: Work closely with internal operations, logistics teams, and external hauliers to coordinate daily, weekly, and monthly delivery plans, optimising for generation demand, storage capacity, and fuel blending requirements.
• Performance Reporting: Track and report on key performance indicators (KPIs) such as tonnage delivered, quality compliance, supply disruptions, and contractor performance. Use data to drive continuous improvement and address recurring issues.
• Disruption Management: Proactively identify and manage risks to fuel supply continuity, including weather, logistical, or feedstock quality disruptions. Develop contingency plans and work with contractors to maintain fuel flow.

Skills, Knowledge and Expertise

Essential

• Management Qualification
• Contract Management / Supply Chain Experience
• Persuasive communication and networking skills to be able to influence and collaborate with contracted suppliers.
• Excellent reporting and administration skills
• A positive, can-do behaviour which is adaptive to change, resilient and eager to accept new challenges within a fast-paced service delivery environment. You will need to be a problem solver and a creative thinker.
• Proficient in the application of standard Microsoft Office tools Word, Excel, Power Point, Project etc.

Desirable

• Experience as a client representative
• Experience of waste wood Biomass
• Experience administrating Fuel Supply Agreements

Why work for us?

We have a wide variety of additional benefits including but not exclusively:

• Salary sacrifice pension scheme
• Health Cash Plan
• Access to wide variety of e-learning development and coaching and support plus annual appraisal and personal development plan
• Access to a comprehensive Employee Assistance Programme
• An engaging People Forum
• Benefits portal with access to many high street discounts
• Life Assurance
• Employee Referral Scheme up to GBP 150

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seras reserves the right to withdraw this advert following sufficient applications.

No Agencies please.