Client Service Account Manager - Vice President

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Job Description

In this role, you will develop an excellent understanding of the client's primary business and the products and services they receive from J.P. Morgan. You will collaborate with other key stakeholders at J.P. Morgan to ensure we provide a seamless client experience.

As a Client Service Account Manager - Vice President in the Payments team, you will be responsible for delivering best-in-class service and striving to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. You will act as the client's champion and be empowered to identify process improvements and opportunities for growth. You will have full responsibility for delivering regular "Service Reviews" with clients, either in person or remotely.

Job responsibilities

• Is responsible for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments
• Maintains an accurate and active service temperature check for all clients within the portfolio
• Identifies and remediates service issues that impact the client and escalates potential risks associated with client activities
• Understands the organizational structure to communicate and remediate client-impacting issues promptly and effectively
• Understands the client's business to anticipate their servicing needs and provides appropriate support and solutions, becoming the client's champion
• Assists in developing and executing jointly agreed service plans that focus on process improvements for clients
• Promotes the use of our electronic service tools to allow clients to easily find the payment-related information they require, and participates in and supports Payments business initiatives that will positively impact the client experience

Required qualifications, capabilities, and skills

• Strong customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to work effectively under pressure

Preferred qualifications, capabilities, and skills

• Proficiency in additional languages

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.