Client Service Account Manager - Senior Associate
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Job Description
This is an exciting opportunity to grow your career in Client Service Account Management!
As a Client Service Account Manager - Senior Associate in the Payments team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. You will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
Job responsibilities
- Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintain an accurate and active service temperature check for all Clients within the portfolio
- Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
- Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
- Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills, including executive communication skills
- Ability to develop and mobilize internal network, key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Preferred qualifications, capabilities, and skills
- Banking experience, specifically in Payments
- Knowledge of any European languages
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.