Client Relationship Manager - Debt Recovery

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Client Relationship Manager - Debt Recovery

Department: Debt Recovery

Employment Type: Permanent - Full Time

Location: Derby, UK
Description

Flint Bishop is a multi-award winning, UK top 200 law firm with an excellent reputation in the debt recovery market.

Due to significant growth, we are now looking to hire an experienced Client Relationship Manager for our Debt Recovery department.

This role is responsible for assisting the Head of Debt Services and the wider senior management team in maintaining and developing good business relationships on behalf of the Debt Recovery department.

To support the Head of Debt Services in managing client relationships and ensuring the firm always delivers in line with the client expectations.

This role reports to the Head of Debt Services.

Key Responsibilities

• To maintain and develop a database of existing clients for the debt recovery department, seeking to improve processes and develop the accounts where possible.
• Demonstrate an understanding of financial and commercial decisions within the allocated account base and to be aware of the impact of them.
• To work with other business departments to expand cross selling opportunities for the firm.
• Support the audit and quality process in line with client SLAs and KPIs with the wider teams.
• Creation of business plans with the allocated accounts and presentation of these at board level.
• To respond to client queries and requests for information.
• Attend performance meetings with the clients on behalf of the firm and the debt recovery department.
• Support client process mapping and best practices.
• To proactively identify potential client issues and work with colleagues and management seeking early solutions.
• To prepare, deliver and interrogate client data reports within set SLA, making recommendations for improvements.
• Build relationships with internal and external stakeholders.
• To lead on all tender responses and other proposals and present back to clients to secure and retain their business.
• To generate new leads and opportunities whilst developing relationships with key decision makers.
• Onsite client visits and meetings where appropriate.
• Update weekly and monthly (or any frequency requested) client activity reports for meetings with Head of Debts Services and the wider business

Additional Responsibilities

• Ensure that at all times the highest levels and standards of service delivery are maintained by the Job Holder.
• To undertake any specific training when required to do so.
• To ensure the confidentiality at all times of employees and the Firm's documentation and information.
• Work actively with the department to create a good working atmosphere, maximising business development opportunities.
• Carry out additional tasks as required by the Head of Employment and work towards team, departmental and Firm wide goals.
• To undertake any other tasks or duties that are within the level of the competency of the Job Holder should business needs so dictate.
• Ensure that all activities completed comply with the Firm's Policies, Practices and Procedures.
• Responsibility for LinkedIn and other social media platform communications and approaches on behalf of the team.

Skills, Knowledge and Expertise

• Have at least significant experience in a client relationship manager role, ideally within a professional services or financial services environment.
• Have excellent communication skills that can be used effectively at all levels, both internally and externally.
• Show evidence of winning key clients within previous roles.
• Have a high level of commercial awareness and be able to adapt this to the legal services sector.
• Be self-motivated, well organised and able to multi-task and prioritise own workload.

Disclosure will be required in the event that a position is offered.

Benefits

What we offer?

• Competitive salary
• Bonus potential
• Free parking
• Great working environment at our Derby head offices
• Career Development opportunities
• 25 days holiday plus bank holidays
• Options to buy & sell 1 week's holiday
• 1 week's holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services