Client Relationship Manager (Account Manager) - Life Sciences
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Client Relationship Manager (Account Manager) - Life Sciences
Client Relationship Managers are key contributors to commercial side of Cognizant Business. The CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
In this role, you will
• Build trusted relationships with client stakeholders
• Understand the client, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Identifies opportunities, makes proactive proposals to the client in line with the account strategy
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the project teams where needed to ensure they understand the client environment
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant's relationship footprint with key clients within the account
What you need to have to be considered:
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Experience of working in a similar role within Life Sciences and an understanding of how Life Sciences industry is evolving and key trends.
• Experience managing Client P&L of $15 - 20M including reporting and metric assessment for the account
• Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
• Knowledge of various engagement models in the IT Service and platform space
• POV on how trends in Life Sciences are impacting IT spend and impact of AI in these organisations.
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Travel across the UK to various client sites is expected for this role. This is a hybrid work model.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.