Client Relationship Manager

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As a member of our Client Services team, you will be responsible for ensuring our clients receive exceptional service. As a Client Relationship Manager, you will be assigned specific accounts within the North East of England and Scotland which you will be responsible for.

You should be a natural 'people-person' capable of quickly and naturally forging excellent relationships, with strong organisation and communication skills.

You will ensure that new clients get a warm welcome, and then continue to give them the full DigiTickets treatment throughout their journey. You will work closely with the rest of the Client Services Team to ensure your clients have an exceptional experience.

We don't do pushy sales and we value genuine relationships and partnerships. We listen to, care for and go the extra mile for our clients to build happy and successful long-term relationships. To be a part of DigiTickets, you'll need to share this mentality which forms part of our core values.

DigiTickets is based in Exeter, Devon, however, many of our team work remotely and are based all around the UK. The Client Relationship Manager role involves travelling to visit clients, which means regular time away from home should be expected. Whilst the Client Relationship Manager role is home-based to facilitate travel, we do hold regular team meetings in our Exeter HQ and in other locations in the UK, we would also welcome you to spend your first week in Exeter getting to know the business and your new role.

Responsibilities:

The role will be varied and challenging, responsibilities include:

- Proactively looking after our clients, working with clients to build a strong and professional relationship.

- A good understanding of the commercial elements of running an attraction is an advantage

- Visiting prospective clients to gain an understanding of their needs, identify whether DigiTickets is the right fit, then demonstrate the DigiTickets product.

- Deliver training to new clients.

- Working alongside our Onboarding team to assist with the go-live process.

- Regularly visit our clients to look after their ongoing needs, report on new features, and best practices and act as an efficient link between the clients and the office-based team.

Benefits

• 25-30 (increases with length of service) days holiday per year, plus Bank Holidays
• Nest Pension scheme
• Discretionary company bonus
• Company outings and events
• Birthday off work
• Annual training and certification allowance
• Car Allowance
• Company Mobile Phone

About DigiTickets

DigiTickets provides award-winning software solutions to the Tourism, Leisure and Events Industries. Trusted by over 1000 venues globally we process over 1 million ticket sales per month, and approximately £300,000,000 in revenues annually. We work tirelessly to ensure we understand the needs and aspirations of our clients, combining the right strategy with the right tech to achieve the best results.

We're an ambitious, forward-thinking team offering a relaxed and friendly working atmosphere where every opinion is taken into consideration and discussed, so you will have the opportunity to shape and lead development projects for many well-known clients, such as The National Trust, Emirates & Dublin Zoo.

The successful candidate will be a key player within our team delivering cutting-edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software, content management systems and other solutions across our range of services. The future includes greenfield development, improving the new normal and being ahead of the curve within our industry to deliver exciting new features.

We are a market leader in the UK and we are growing through recommendations alone; we're looking for talented and enthusiastic people to join our team and help take our SaaS solutions to the next level.

Find out more about us at www.DigiTickets.co.uk

• Experience working with B2B clients, conducting meetings and providing detailed follow-ups
• Experience within the Attractions or Leisure and Tourism sector
• Exceptional communication skills
• The ability to understand online-based systems, although full training will be provided, some experience in using CRM systems is a benefit
• Experience in managing a regional client base, planning meetings and travel arrangements
• Full clean driving licence
• You'll be based in the North East of England - this is a work from home role, although there will be regular team meetings