Client Programme Manager
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At Burges Salmon, our clients are at the heart of everything we do. We're looking for a driven Client Programme Manager to join our Business Development team in Bristol and help drive forward three key strategic workstreams: Key Account Management (KAM), Client Feedback, and Onboarding.
You'll work in close partnership with the Senior Client Programme/CX Manager and the Head of Business Development, engaging with senior stakeholders and external consultancy partners to embed best practice and deliver a consistent, integrated approach to client development. Client experience is a strategic priority for the firm, and this role sits within a growing and well-supported team that has recently expanded to reflect our commitment in this space. As Client Programme Manager, you'll have the opportunity to shape how we engage with our clients, influence firm-wide initiatives, and contribute directly to our continued success.
What you'll be doing
- Managing the implementation and day-to-day management of our Key Account Programme, including evolving our structured framework and toolkit, and embedding it across the firm.
- Driving our Client Listening programme, increasing the quality and quantity of feedback, and using insights to support continuous improvement.
- Managing strategic client onboarding processes, ensuring seamless transitions from bid to business-as-usual and delivering on our promises.
- Collaborating with partners, lawyers, and business services teams to support client development and embed best practice.
- Upskilling colleagues across the business to build confidence and capability in client relationship management.
What we're looking for
- A confident communicator with excellent influencing and facilitation skills.
- Proven experience in client programme management, ideally within a professional services environment.
- A highly organised, proactive self-starter who can operate independently and prioritise effectively in a fast-paced setting.
- Someone who's resilient, adaptable, and comfortable challenging the status quo to drive change.
Join us and help shape the future of client experience at Burges Salmon, where your ideas, initiative, and influence will make a real difference.
Why Burges Salmon?
We're a firm that values innovation, collaboration, and continuous improvement. You'll be supported to grow your skills, contribute your ideas, and make a real impact. With a strong commitment to wellbeing, flexible working and a culture that celebrates individuality, Burges Salmon is a place where you can thrive.
We're proud to be named RollOnFriday's 'Best Law Firm to Work At' for four years running and one of The Times Top 50 Employers for Gender Equality 2024. We're also Platinum-accredited by Investors in People for our commitment to developing our people.
We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria. We're happy to discuss flexible working options for this role.
Interested in applying or want to learn more?
The full job description is linked below. If you have any questions about the role or the recruitment process, please don't hesitate to get in touch with Jenna Hazel, Senior Resourcing Business Partner, at [email protected] or call 0117 307 6060.
Documents
- Specialist Guidance Document.pdf
- Responsible Business Performance Highlights 2024.pdf
- Job Description - Client Programme Manager.pdf
Links
- Benefits & Rewards
- Business Professionals Careers
Meet the recruiter
Jenna Hazel
+44 117 307 6060