Client Portfolio Manager, Consumer, Growth

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Job description

Connect to your Industry

Our ambition is to become the undisputed leader in professional services. The Growth team is a key enabler of this aspiration; aiming to build enviable client loyalty with our clients so that these clients will turn first to Deloitte when faced with a business-related challenge.

The Consumer portfolio is home to all the brands you know and love, and most likely interact with daily! As the second largest industry group in the UK (and the largest globally), we have ambitious plans over the next few years and a responsibility to support our clients' ambitions and have a lasting impact on our clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

In this role you will work alongside the Client Portfolio Leader, Consumer Growth team and wider Consumer leadership on client development initiatives that drive our strategic priorities across the four Consumer sectors (Retail, Consumer Products, Auto and Travel, Hospitality and Services 'THS') to enable revenue and relationship growth across our priority account portfolio.

We are looking for a Client Portfolio Manager to help deliver our client led priorities and industry growth strategy. Working as part of an integrated Growth team, your role will focus on our priority propositions, clients, and sectors, along with taking a lead on community-based initiatives. This role provides the opportunity to demonstrate a more flexible skillset in project management and support business development.

Key responsibilities include:

• Operational client portfolio support to the client portfolio lead and sector leads
• Development and execution of industry/sector strategies, including driving engagement across SGOs / HGOs where applicable
• Lead a programme designed to increase the voice of the client, ensuring client feedback is sought and acted upon
• Development of executive level presentations and content for the Consumer community
• Assist with the organisation of sector specific meetings, forums and events and other ad hoc meetings, including learning programmes
• Collaboration with teams across the wider Growth network (including other service lines and industries) to identify linkages and share best practices
• Champion BD best practice across the Consumer industry, working closely with marketing, CREs and account teams.
• Work on ad hoc projects and initiatives as directed by the Consumer Business Partner and Consumer Leadership

Connect to your skills and professional experience

• Project management and organisational skills
• Team player - shows evidence of working with others to get things done, specifically across a matrix structure
• Excellent interpersonal skills with ability to influence at all levels
• Ability to manage and thrive in a dynamic environment
• Excellent communicator, both verbally and in writing, including presentation skills, that clearly articulate priorities and expectations
• Passion for and understanding of the Deloitte brand and professional services
• Evidence of participation and interest in the broader activities and positioning of the firm

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

Lisa, Enabling Functions

Our hybrid working policy

You'll be based in (Birmingham, Leeds) with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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