Client Partner, Carat

Job Title:
Client Partner, Carat

Job Description:

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Purpose of the Role

The purpose of the Client Partner is to play a senior leadership role in owning and driving the relationship with two long standing clients in the retail space (Jewellery and Home Improvements). You will play a vital role in looking to the horizon and helping your clients to move their business forward and defining the role that media and communications will play in helping to execute this.

You will lead, inspire and motivate our people within the group to deliver best in class service and output for your clients. You will develop a deep understanding of how each client's business operates and what their key objectives and challenges are. You will then use this knowledge to improve the partnership and develop dentsu solutions to help your clients achieve their business goals; ultimately driving growth, revenue and profitability for both the client and dentsu. Taking a brief making (not just brief taking) mindset is super important.

Key Responsibilities

• Driving transformative business results for clients, resulting in client retention and satisfaction whilst ensuring commercial growth.
• Developing a deep understanding of the clients' businesses, communication model, and lead the planning output, supporting the Planning Directors in day-to-day management of the client.
• Be a trusted advisor to clients, seen as a strategic partner and leader of their businesses and delivering on their transformative comms plan.
• Championing Carat's Designing for People agenda and ensuring team adoption of our Planning process to deliver effective & forward-looking communications plans alongside outstanding client service - this is a critical element in delivering on our client's expectations.
• Work hand-in-hand and have a leading voice with clients' partner agencies, to ensure our strategies are aligned, deadlines hit, responses are integrated, and the work is best positioned to answer client and media objectives.
• Executing commercial management of accounts alongside the Client Managing Director, including ownership of client contract, optimisation of the people/FTE plan to match requirements, forecasting of secured revenue, cost base, opportunity pipe, and operational finance excellence.
• Demonstrate team leadership, managing the client service team effectively by ensuring expectations are set and clearly communicate with internal and external stakeholders, whilst cultivating and championing a positive and healthy team culture
• Directly line manage your teams and take responsibility and care for their career development.
• Successfully leading key new business activities by playing an active role in pitches.

Qualifications + Skills

• Extensive experience and understanding of media and advertising - working on integrated marketing campaigns, primarily across above-the-line brand and performance clients.
• Experience in advising/creating detailed media plans for a multimillion-pound billing client.
• Proven experience of collaborating with partner agencies.
• A track record of generating revenue for your agency and market-leading work for your clients through your ability to see situations from a commercial perspective.
• Ability to spot and drive commercial opportunities outside of tradition media (CXM and creative)
• Great interpersonal and communication skills with the ability to build strong and lasting relationships with clients.
• Strong negotiation skills and experience - able to explain and sell value adding products to clients and act with diplomacy.
• A trusted client adviser with strong people management experience and skills.

What we offer

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements, some travel outside of London required (store visits).
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>