Client Manager (SFIA 4)

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Zaizi works with a number of new and existing clients, with ambitious plans to transform their digital services. The Client Manager will be instrumental in ensuring the success of a number of these relationships!

At Zaizi, we thrive on solving complex challenges through creative thinking and the latest tools and tech. Our culture is inclusive, modern, friendly and innovative. We seek bright, positive thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in!

Role Objectives

These are the expected objectives for this role. We are happy to discuss this further during the interview process with the successful candidate.

• Develop and execute account plans for all key accounts; including ownership of the relationship and programme KPIs
• Engage with stakeholders and client teams at all levels, building strong relationships with all stakeholders, become the trusted strategic partner and provide guidance to client teams and communicating and evidencing the value of working with Zaizi
• Commercial ownership of your key accounts and demonstrable ability to oversee profitability of relationships, communicate value to clients and where relevant grow revenue in line with Zaizi offering and proposition
• Proactively driving growth, evaluating how the Zaizi partnership is enabling their digital vision and leveraging opportunities to educate, upskill and support client teams to realise their potential and digital ambition

Identifying and following up on marketing opportunities where relevant, to leverage opportunities for Zaizi's thought leadership and communicating the value our programmes achieve.
Requirements

• Ability to travel as needed in England (onsite meetings will be required)
• Public Sector experience (ideally Central Government)
• Previous account management (or related) experience of digital services and solutions (Full lifecycle through to support)
• Confident in dealing with complex client solutions
• Excellent communicator
• Ability to prepare and deliver presentations to multiple audiences
• Understanding of digital technologies and Agile ways of working
• Experience of translating technical terminology and process to clients of all digital fluency

Nice to Have

• Home Office or similar organisation experience
• Experience growing public sector relationships
• Working with different data types to demonstrate the value of our work
• Understanding of government and industry digital standards and approaches

You don't meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.

We strongly encourage applicants from people of colour, the LGBTQ + community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

Salary: £50,000 -£70,000 (30% OTE)

Benefits

25 days paid holiday, plus bank holidays

BUPA medical insurance
Workplace Pension
Group Life Assurance
Cyclescheme

Other benefits:
Flexible working
Work on exciting projects - make a difference
Empowered to make decisions
Encouraged to fail fast and learn quickly