Client Manager

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Purpose of the Role

This role will work across two of Carat's leading FMCG clients, involving the planning of campaigns as part of the annual planning cycle and managing activations throughout the year. The position includes ownership of specific brands while also supporting the Account Director on others, as well as line‑managing a Client Executive. Success in the role requires strong experience across multiple channels - particularly AV, social, programmatic, and outdoor with mandatory expertise in both TV and digital. You'll be expected to deliver excellent client service, build strong relationships, and collaborate closely with dentsu's wider specialist teams.

Key Responsibilities

• Managing the Business: Support multiple workstreams by organising resources effectively and ensuring smooth delivery against agreed processes.
• Client Relationship Management: Provide strong client service, work closely with the CAD/CD, and maintain a solid understanding of each client's products and priorities.
• Client Growth: Spot opportunities to expand work with clients through cross‑sell or up‑sell conversations.
• Network & Stakeholder Coordination: Handle client requests promptly and accurately, working seamlessly with local markets and dentsu teams.
• Sharing Best Practice: Promote consistent, high‑quality work by sharing learnings and best practice across teams and markets.
• Financial Management: Manage PO creation, budget tracking, monthly reconciliations, and ensure all financial processes are accurate and on time.
• New Business & People Leadership: Support new business efforts and help develop direct reports through clear objectives, regular feedback, and positive leadership.
• Planning & Activation: Use dentsu tools to build smart consumer journeys, support strategy development, coordinate planning sessions, and apply optimisation learnings to future campaigns.

Person Specification

• Commercial Awareness: Understands contract terms, evaluates plans with a commercial lens, and stays aware of client‑sector trends and wider market shifts.
• Media & Strategy Skills: Comfortable using dentsu tools, applying core marketing and media principles, analysing data, and planning across BOE and digital channels.
• Communication Skills: Strong writer, presenter, and communicator who builds trust with stakeholders and maintains excellent attention to detail.
• Organisation & Delivery: Manages timelines confidently, anticipates risks, and stays steady and solutions‑focused under pressure.
• Team Leadership: Provides clear feedback, handles challenging conversations effectively, delegates appropriately, and supports team growth.
• Collaboration: Builds strong relationships across internal teams, maintains regular communication, and shares insights to support better outcomes.

What we offer

• This is a permanent role
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

#LI-CARAT

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent