Client Manager

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat is an award-winning media agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

The Role

This role as Client Manager is to work in the EU market planning team on Pringles. Please note this role will start in January 26. The role is to brief local markets and the central buying teams on the central strategy, and ensure that strategy is reflected in the plans that are built.

• Working closely with Comms Planner, Strategy Director and Market Planning Account Director to ensure strategy is delivered in the media plans
• Brief in local markets and the central digital team and sense check plans vs strategy
• Work in collaboration with Kellogg's Central Media team and deliver strong client service
• Ensure masterplans and central reporting system is up to date
• Support the Account Director on mid campaign optimisation calls (Kubes)
• The ideal candidate will have experience of managing markets across Europe, coupled with planning expertise to ensure they can review plans that come back
• Digital is c.50% of Kellogg's spend so a digital background would be helpful, as well as experience in TV planning.

Responsibilities

• Managing the Business
• Support the delivery of new ways of working within the teams, ensuring that process is being adhered to (huddles, information centres, standard and operating procedures etc.)
• Relationship Management
• Demonstrate a good understanding of the client's products and services
• Proactive Client Development
• Managing Client requirements across the network
• Network Client team management
• Finance
• New Business
• Managing People

What you bring

• Project management skills: draws up plan for delivery of work to deadlines and with all milestones plotted; follows up key deliverables to ensure timely delivery and heads off any risk to this with proactive checking in
• People management: sense of ownership in carrying out direct reports' reviews and giving feedback
• Relationship-builder: thinks and acts proactively to create regular contact opportunities; shares information, experience and insight with client to build trust and mutual respect; aims to attain position of Trusted Advisor to client
• Negotiation skills: ability to contribute to negotiation strategic and if involved can demonstrate flex in style depending on situation and stage of negotiation
• Strategic thinking: thinks out of the box in reference to presenting innovative solutions to client challenge
• Holistic view of Bought, Owned and Earned (BOE) media
• Ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan
• Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders both senior and junior

A few of the benefits

• You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning
• 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)
• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
• You'll have a hybrid working schedule, with flexible start/end hours

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-GH

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent