Client Manager

Job Description:

This role will be on two of Carats leading FMCG clients with the following info/requirements:

• Opportunity for planning campaigns as part of the annual planning process, and managing activations through the year.
• Ownership of some brands, alongside supporting the Account Director on others. Line management of a Client Executive.
• Experience across multiple channels, primarily AV, social, programmatic and outdoor. Partnerships and influencer campaigns are also used. Experience in TV and Digital channels is mandatory.
• Excellent client service skills.
• Developing strong relationships with the wider dentsu specialist teams.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Managing the Business: Support the delivery of multiple workstreams in order to meet client expectations through effective mobilisation of the dentsu resources and people at all times.

• Support the delivery of new ways of working within the teams, ensuring that process is being adhered to (huddles, information centres, standard and operating procedures etc.)
• Relationship Management: Supporting the delivery of outstanding client service for your clients and working with the Client Account Director and Client Director to deliver according to appropriate contact strategy and client service plan
• Demonstrate a good understanding of the client's products and services
• Proactive Client Development: Support the CAD/CD in identifying opportunities for cross-sell and up-sell
• Managing Client requirements across the network: Responding in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.
• Network Client team management: Appropriate management and mobilisation of Carat network / OpCos around client, responsible for ensuring delivery in a timely accurate fashion
• Delivering and sharing best practice as appropriate
• Demonstrate the ability to cultivate strong relationships across local markets/OpCos to ensure that work is delivered on time and to high quality
• Finance: Ensure the finance process is smooth and error-free, obtain POs in an accurate and timely manner, ensuring the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams. Ensure that total invoice amounts are checked within budget at month end and resolve any discrepancies arising.
• New Business: Active engagement in new business opportunities as appropriate
• Managing People: Responsible for actively developing direct reports. Must ensure they are motivated, have a clear and regularly reviewed development plan. Must positively demonstrate dentsu values at all times. Responsible for setting stretching, but achievable, personal objectives for their direct reports, which contribute to Carat delivering its business plan.

Planning responsibilities:

• Work with the strategist, senior planners, and dentsu data sources to create robust consumer journeys to help inform strategic development
• Full knowledge of dentsu planning tools and processes (eg Designing For People, Audience Builder) and understand when these should be implemented
• Involvement in creating ideation sessions with relevant dentsu stakeholders to develop ecosystem based on developed and agreed strategy
• Work with, and brief, dentsu stakeholders across relevant brands/OPCO's to develop activation plans from the agreed ecosystem. Ensure the stakeholders deliver work to brief and on time.
• Work with activation teams and clients to ensure any learnings from campaign optimisation are actively applied to the campaign

PERSON SPECIFICATION:

Commercial Acumen

• Understands commercial terms of the contract;
• Considers all aspects of the plan from a commercial perspective and in relation to the original brief;
• General understanding of business models and trends, particularly within the client sector;
• External market awareness: both in the media industry and client-specific challenges.

Media, strategy and product Skills

• Sound knowledge of all dentsu network services;
• Strong marketing, media and communications concepts, models, skills, practices, tools, frameworks, etc.;
• Holistic view of Bought, Owned and Earned (BOE) media;
• Good understanding of holistic digital media concepts, propositions, dentsu digital services;
• Ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.

Communication

• Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders both senior and junior;
• Relationship-builder: thinks and acts proactively to create regular contact opportunities; shares information, experience and insight with client to build trust and mutual respect; aims to attain position of Trusted Advisor to client
• High level of attention to detail with all outputs.

Self-awareness and organisation

• Resilient: adopts energised and enthusiastic approach even when under pressure;
• Project management skill: draws up plan for delivery of work to deadlines and with all milestones plotted; follows up key deliverables to ensure timely delivery and heads off any risk to this with proactive checking in.

Teamwork and people management

• People management: sense of ownership in carrying out direct reports' reviews and giving feedback.
• Understands how to handle difficult and sensitive conversations with direct reports.
• Delegates, checking in for support where necessary;
• Deploys a mentoring style; gives praise and constructive feedback;
• Listens actively.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid #LI-CARAT

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent