Client Manager
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Salary - competitive depending on experience
Hours - 37.5 hours per week with flexible, hybrid working
Holiday -25 days annual leave (excluding bank holidays) - will increase by one working day for each completed five years of service up to a maximum of 27 days.
About the Client Manager role
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.
We have an exciting role for a Client Manager in our Falmouth office. This is full time position but we are happy to consider candidates looking for 4 days a week.
As a Client Manager you will manage a portfolio of mixed clients to ensure a high level of customer satisfaction. You will be reviewing and reporting on account performance, undertaking regular client visits and promoting positive client engagement.
Key responsibilities of a Client Manager will include:
- you will be supported to grow the account and the client base and seek business development opportunities, across the multi service lines TC Group offer and to provide services to best serve the clients
- actively manage the portfolio, including WIP management and debtor management to ensure lock up and other KPI's are met, ensuring client deadlines are met
- you will be supporting Partners & CSDs in ad hoc projects and activities
- assisting in the management of the office and developing junior members of staff and proactively look to develop a culture on continuous improvement and best practice.
About you
We are looking for candidates with the following skills and experience:
- ACA/ACCA full or part qualified, with significant demonstrable experience within an accountancy practice background
- you must have a good standard of accounting and tax knowledge
- previous experience of developing and growing client accounts is advantageous
- to be successful, you will be personable with excellent communication skills and able to develop strong client & team relationships
- you should be proficient in MS Office / highly PC literate, along with sound accounting system knowledge. Iris software experience would be beneficial.
- must be extremely organised and flexible, with a positive, solutions based perspective
- be open to developing team methods and skills
- be flexible and able to travel to other regional offices
Full benefits available for the Client Manager role:
- pension scheme
- group life assurance x 4 salary
- car parking
- length of service awards
- access to our employee benefits portal - cashback and vouchers on everyday purchases
- employee Assistance Programme
- employee Referral Bonus - we're always looking for talented individuals to join our team
- regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations
About us
TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses.
We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.
We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.