Client Manager

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're hiring for a Client Manager to join the team in London working on 2 of our accounts; Page Group & Direct Line Group.

Purpose of the Role

Direct Line Group (DLG) are an insurance client and one of the largest media accounts within Carat UK. DLG houses multiple brands (Direct Line, Churchill and Green Flag). We have a robust client leadership, comms, planning and strategy team, as well as teams for AV, OOH, PPC, Social and Display. We also have Media Solutions and CRM under the Dentsu roof.

Page Group is a recruitment client, for whom we run both B2C and B2B activity. We run Paid Search, Paid Social and a small amount of Display. We run activity for Page Group globally with half the team being based out of APAC. Our UK team runs activity in the UK, Central Europe, Middle East & Africa as well as North America.

As Client Manager you'll report into the Digital Client Partner for DLG and the Global Client Director for Page Group. You'll coordinate comms between teams to ensure timelines are agreed to and met (e.g. brief responses, booking, building and launching, reporting), acting as point of escalation for channel leads to ensure adherence to minimum budgets, campaign durations and SLAs.

Key Responsibilities

• Review outputs and organising updates including coordinating internal and external comms and building strong relationships with channel leads and core client contacts.

• Build relationships with our key regional stakeholders, handling any escalations from the client and or supporting channel leads with any challenging comms.
• Ensure Media Ocean booking process is adhered to, and mapping of any POs for this.
• Co-ordinate cross channel RTBs, with support from channel leads.
• Co-ordinate and lead delivery of the QBRs, with support from channel leads.
• Drive regional leadership check-ins for Page Group, with support from the Global Client Director.
• Driving regional adoption of overarching account strategies.

Qualifications + Skills

• Experience in a client management role within the media landscape, hands on activation experience is preferred but not essential.
• Experience working in large teams in a co-ordinational and/or account management capacity.
• Proven experience in client stakeholder management and communication.
• Skilled in organisation, managing different workstreams and holding teams to account for their contribution across projects.
• Attentive to detail and a keen eye for process design and adherence.
• Experience with media financial management systems preferred but not a pre-requisite.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday.
As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>