Client Manager

Job Title:
Client Manager

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're hiring for a Client Manager to join our team in a client-facing role working across our Vodafone and Mastercard UK accounts.

Purpose of the Role

As Client Manager you'll support the team in building strong meaningful client relationships and showcase exceptional client servicing, delivering exceptional client servicing, project and account management; whilst simultaneously further building and refining your planning, presentation and mentoring/coaching skills surrounded by a supportive and experienced team. Working alongside both our agency and client in-house specialist teams as well as our clients themselves to plan and execute innovative, creative, and exceptionally effective campaigns.

Key Responsibilities

• Develop and execute innovative and creative solutions to client briefs, applying problem-solving and project management skills which meet and exceed client objectives.
• Provide accurate plan details, updating clients and creative agencies to ensure smooth delivery of plans through activation.
• Support our clients needs in media by keeping abreast of current and future industry and competitive trends, and our clients business dynamics.
• Work collaboratively with specialists (both in-agency and in-house), creative agency partners and our clients.
• Work in partnership with the Carat planning and strategy partners to create responses to live briefs.
• Wrap up the process with a keen analytical eye developing PCA's with actionable insight for future projects.

Qualifications + Skills

• Experience in media planning; able to demonstrate a deep understanding of media landscapes, consumer behaviour, and market trends.
• Ability to analyse data and insights to enable development of effective media strategies that align with client objectives and drive successful campaigns.
• Strong communicator and relationship builder; able to build and maintain strong, positive connections with clients, fostering trust, and becoming their go-to point of contact. Able to collaborate seamlessly with other agencies, ensuring integrated and cohesive campaign executions.
• Team player; effectively liaising with internal teams to ensure seamless project coordination and timely delivery.
• Highly organised; effortlessly managing multiple projects, deadlines, and client requirements. Responsiveness will be a key asset in promptly addressing client inquiries and providing regular updates to maintain a strong client-agency relationship.
• A proactive thinker; consistently identify innovative solutions to enhance campaign performance and exceed client expectations. A creative mindset will enable you to conceptualise unique and impactful media strategies that resonate with target audiences, ensuring our campaigns stand out in the crowded media landscape

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are on site in the office every Wednesday and Thursday.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>