Client Manager

Job Title:
Client Manager

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering, an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Carat are offering an incredible opportunity to work on media campaigns at the forefront of technological achievement on a progressive & ever-changing client. Our UK teams work across multiple global markets servicing the Microsoft line of business as an EMEA hub, focusing on the Microsoft Commercial account responsible for the Client's B2B product across EMEA and in the major local fields, driving exceptional results for our Client.

We're hiring for a Client Account Manager as part of our team in London.

Purpose of the Role

As Client Account Manager you'll report to the Account Director, collaborating closely to align media approach, set KPIs, and ensure the delivery of outstanding service to Microsoft. Together, the Account Director and Account Manager form a dynamic team dedicated to driving excellence in day-to-day tasks.

You'll serve as a central element within Carat Agency, responsible for facilitating communication and collaboration with other activation teams and ensuring alignment on client objectives and coordinating the collection of proposals tailored to meet these objectives. You'll play a crucial part in synthesizing insights from various teams, such as strategy, digital specialists, and media owners/ publishers to develop proposals that address the client's needs, ultimately delivering innovative and impactful solutions for Microsoft's B2B products across the EMEA region.

Key Responsibilities

• Serve as the day-to-day point of contact for the Microsoft account, understanding the client's business objectives and develop media proposals under the control of the EMEA Account Director.
• Collaborate with internal teams to assist in the development of advertising and marketing campaigns for Microsoft's B2B products.
• Ensure campaigns are executed flawlessly, on time, and within budget, while maximizing effectiveness and ROI.
• Assist in monitoring campaign performance and KPIs and help derive insights to optimize strategies and support the preparation of performance reports and presentations for the client.
• Work with cross-functional teams to support alignment on client objectives and deliverables.
• Oversee financial management for the Microsoft account, ensuring efficient billing booking & reconciliation process.

Qualifications + Skills

• Experience in media planning, account management, or related roles within a media agency or marketing environment. Experience in B2B is preferable.
• An understanding of the digital media landscape and experience with digital marketing platforms and tools.
• Strong communication and organizational skills. Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Experience of working with & managing multiple client stakeholders, managing client finances & billing tools.
• It would be an advantage if you spoke another language, in particular French or German.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday, with flexibility needed around client visits and meetings.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>