Client Manager

Job Title:
Client Manager

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering, an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Carat are offering an incredible opportunity to work on media campaigns at the forefront of technological achievement on a progressive & ever-changing client. Our UK teams work across multiple global markets servicing the Microsoft line of business as an EMEA hub, covering the most exciting brands within Gaming & the biggest developments across consumer technology.

We're hiring for a Client Account Manager as part of our team in London.

Purpose of the Role

As Client Account Manager you'll work very closely with the Client Account Director to service our local clients, oversee day-to-day account deliverables, & plan / launch / report on strategic media campaigns. Regular budget management & account oversight is a part of this role, requiring excellent organisation skills to manage comms & tasks across multiple markets. This role will focus primarily on supporting Microsoft's push for innovation in the consumer tech space across large multi-channel, digital first activations. The UK is the second largest market to the US & the UK is looked to for leadership, excellence, & learning.

Key Responsibilities

• Support the Client Account Director with the delivery of multiple workstreams simultaneously to meet client expectations, building a direct relationship with clients through running of day-to-day status & client requests.
• Coordinate the team's projects, ensuring all work is provided to our local & global teams in an accurate & timely manner, building and maintaining collaborative working relationships with all specialist teams (e.g. AV, Digital, Search, Social, OOH).
• Work with Account Executive, finance teams & key contacts to ensure regular financial reports are accurate, match PO budgets & with all invoicing reconciled in a timely manner.
• Work with Account Executive & Analytics Team to collate biweekly performance reports, insights, & optimization recommendations and lead in the development, review and presentation of regular campaign performance reports.
• Create & review target audience insights based on audience definition provided in Microsoft campaign briefs, providing actionable insights from media tools.
• Support Client Account Director in translating audience media consumption insights into holistic media mix. recommendations that deliver on Microsoft's business objectives & reflect a local UK nuance and work with specialist teams in building out detailed, tactical plan recommendations and executing plans once approved.

Qualifications + Skills

• Strong planning experience within media, managing the planning process.
• Understanding of multiple media channels, with solid experience in digital media, including brand & performance.
• Experience of working with & managing multiple client stakeholders.
• Experience managing client finances & billing tools.
• Able to influence immediate & extended team to deliver media & planning responses.
• Confident when handling multiple workstreams simultaneously.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday, with flexibility needed around client visits and meetings.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>