Client Implementation Manager

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Job Description

Delivering successfully to our Clients is extremely important to Verisk. This role is focussed on working with the Client to manage the end-to-end project delivery and implementation of Verisk products and services.

This vital role is pivotal in making sure that our Client's experiences with us are excellent, driving the lines of communication and planning between the Client and our Sales, Product and Delivery teams.

Many of these projects are simple and straight forward but some are much more complex involving changes to one or more products and may also include the management of 3rd parties supporting the delivery.

Verisk is an exciting, fast paced, environment to work in. We have an agile, fin-tech style, rapidly evolving culture coupled with the stability that being a valued part of a large multi-national organisation can bring.

Responsibilities

• Managing Client related projects for UK and Ireland, ensuring that the Client is fully involved and comfortable with expectations set and that excellent results are achieved.
• Driving each project through the Client lifecycle including, but not limited to, initial pre sales solution meetings, Proof of Concepts (PoCs), requirements definition, UAT, to handing over into 'Business as Usual' Client Support.
• Being the central point of contact for the Client for any queries they have during the implementation.
• Owning the delivery of Client PoCs, Data Tests and Onboarding projects working with:
• The Head of Professional Services and Sales Teams to understand individual Client related project scope, priority and expected timelines for any Client Implementation tasks.
• The Business Analysts to trigger elicitation, analysis and specification tasks for any related Client Implementation Requirements.
• The Head of Delivery to provide effort and delivery date estimates both at an order of magnitude level for high level scope and specific delivery dates once requirements are fully defined and refined.
• The Product Managers to trigger elicitation, analysis and requirements specification tasks for any Client related product enhancements to feed into the Product Roadmap.
• The Principal Architect to input into Solution Designs for new/change features.
• The Data Acquisition Manager to support negotiations and contract timelines with any 3rd parties in respect of Client deliveries.
  • The Head of Client Support to facilitate handover into 'Business as Usual' services once a Client implementation has successfully completed.
• Co-ordinating with Product, Technology and Stakeholders to agree any changes to standard SLAs in respect of Verisk Services requested by a Client

The person in this role will report to the Head of Professional Services and work as part of the Product and Technology team in the International Underwriting and Property Risk division of Verisk.

Qualifications

• We are looking for a Client focussed, extremely well organised, detail minded team player, with a good business level understanding of insurance, data, software and APIs.
• The ideal candidate would enjoy working with Clients and gain satisfaction from "making things happen" for them.
• 3-5 years managing IT projects, in a financial services organisation ideally, within insurance or insure tech.
• Comfortable and experienced in working with projects involving APIs, web-based user interfaces and data to form a functional high-level understanding of what Verisk is delivering to each Client.
• Proven track record of managing multiple small projects and hitting deadlines.
• Excellent written and verbal communications skills and able to articulate complex problems to Stakeholders at all levels.
• Ability to create tracking mechanisms to manage and make visible project progress and status.
• Experience of working within an Agile / SCRUM product environment.
• Project Management related qualifications are desirable

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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